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Technical Support Engineer II - Dallas, TX

Dallas, TX, Americas


Product, Technical Support

UiPath Careers > Jobs > Americas > Technical Support Engineer II - Dallas, TX

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls. 

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. 

We make software robots, so people don’t have to be robots. Would you like to be part of this journey? 

Your mission: You will use advanced troubleshooting methods and tools to solve
complex API integration challenges. This position requires depth of API expertise, and
your strong technical skills will be leveraged both for customer-facing tickets as well as
internal collaboration and escalation resolution. 
 



This Is What You'll Do at UiPath:

  • Empathize with every aspect of the customer experience, putting customer needs first 
  • Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty 
  • Work to troubleshoot problems in real-time, interacting with customers (through phone calls and screen shares) as well as internal resources to deliver maximum customer satisfaction
  • Continually identify and develop new uses for UiPath Integration Services that drive adoption and that align to customers' business needs and strategic goals 
  • Proactively spot and correct any issues that could affect customer satisfaction or retention 
  • Identify, verify, and reproduce difficult to solve customer problems that may come from multiple sources and work through those issues to resolution with the appropriate team 
  • Help build out our support portal by creating Help Center documentation, sample code, etc.  
  • Use your programming skills to build out tools, scripts, and sample codes that can be utilized by our customers 
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers 
  • Develop tools and processes to improve the quality, efficiency and overall satisfaction of our customers
  • Identify, record, document and track bugs to resolution

This Is What You'll Bring To The Team

  • 4-8 years of technical support experience 
  • Outstanding customer service skills and business acumen 
  • Familiarity with software and front-end development 
  • Passionate about troubleshooting and root cause analysis 
  • You will use your Java and JavaScript programming skills to help our customers
  • Find the maximum value in their API integrations 
  • Technical debugging skills to troubleshoot complex issues 
  • IaaS industry, API development and SaaS experience a benefit 
  • Strong knowledge of APIs and Web Services including REST, SOAP and XML 
  • Adept at reading and understanding API Documentation 
  • Excellent verbal and written communication skills 
  • Strong analytical and problem-solving skills 
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption 
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships 
Life at UiPath can sometimes feel like a roller coaster. It comes with changes, healthy challenges, and the opportunity  to build solutions from the ground up, have great impact, and learn a great deal.
  
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ TALeaders@uipath.com and let us know how we may assist you.

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