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Customer Success Manager

Melbourne, APAC


Sales Support, Customer Success - APAC

UiPath Careers > Jobs > APAC > Customer Success Manager

At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold. And that’s not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

We make robots, but we hire people. Would you like to be part of this journey?

This is what you’ll do at UiPath:

  • Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
  • Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges.
  • Continuously identify and develop new uses for UiPath that drive adoption and that align to customers' business needs and strategic goals.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention
  • Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient.
  • Mentor and provide guidance to newer CSMs and partner with UiPath's Account Executives to help them be more effective.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for
  • Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding
  • Help drive customer case studies and indirectly, customer

This is what you’ll bring to our team:

  • Bachelor's degree in engineering or computer science with over 8 years of work experience
  • 7+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
  • Solid technical background with hands on experience in digital
  • Experience in technical support, project management, technical sales and consultancy
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
  • Proven track record in a highly-professional customer service in a dynamic, start-up environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.       
  • Empathize with every aspect of the customer experience, putting customers' needs first
  • Security clearance (past or current) is highly desirable
Life at UiPath like a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and learn a great deal.
  
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ TALeaders@uipath.com and let us know how we may assist you.

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