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Customer Success Manager

Shanghai, APAC

Sales, Sales-APAC

UiPath Careers > Jobs > APAC > Customer Success Manager

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls. 

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. 

We make software robots, so people don’t have to be robots. Would you like to be part of this journey? 

This is what you'll do at UiPath and This is what you'll bring to our team

  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
  • Conduct workshops, trainings, business value reviews and proactively suggest solutions to common customer challenges.
  • Continually identify and develop new use cases for UiPath that drive adoption and that align to customers’ business needs and strategic goals.
  • Grow the ARR (Annual Recurring Revenue) with your assigned Customers and protect against down-sell, churn and low adoption risks.
  • Proactively spot and correct any issues that could affect customer satisfaction or retention.
  • Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient.
  • Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath’s Account Executives to help them be more effective.
  • Partner closely with other cross-functional team members like Value Engineering and Automation Consulting to translate business needs and product requirements into new solutions for customers.
  • Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
  • Help drive customer references, advocacy and case studies.

Profile Requirements

  • 15 years career experience
  • 3+ years’ experience in a customer success management role with experience in Automation, SaaS, ERP an added benefit.
  • Demonstrated experience in growing ARR over 12 months of assigned customers.
  • Solid techno-commercial background with hands on experience in digital technologies from an operational perspective.
  • Knowledge of the adoption of automation in key business domains such as Financial Services, Insurance Processing, Human Resources Management and backend invoice/supply chain operations an added benefit.
  • Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Fluent written and spoken English is mandatory.
  • Previous experience with working with UiPath, Automation Anywhere, Blue Prism is a plus.
Life at UiPath can sometimes feel like a roller coaster. It comes with changes, healthy challenges, and the opportunity  to build solutions from the ground up, have great impact, and learn a great deal.
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

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