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Associate Customer Success Manager

Sydney, APAC


Sales Support, Customer Success - APAC

UiPath Careers > Jobs > APAC > Associate Customer Success Manager

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls. 

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. 

We make software robots, so people don’t have to be robots. Would you like to be part of this journey? 

.Our Customer Success Mission
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. We’re looking for motivated, bold, and humble individuals to take advantage of a unique opportunity to accelerate their software career. The Associate Customer Success role is structured in a way that includes training, mentoring from experienced team members, and boundless opportunities to help UiPath’s customers successfully utilize our full platform. The role will emphasize teamwork and will provide a combination of structure with clear expectations and the freedom to create great things.

The role of Associate Customer Success Managers
Associate Customer Success Managers are entrusted with a variety of UiPath’s customers from those that are starting up to some that need some help to get their automation program kickstarted. In this role, you will be working with stakeholders across all parts and levels of the business to drive increased adoption of UiPath and to improve the overall quality and maturity of its use.  A major area of responsibility for Associate Customer Success Managers is helping customers get onboarded, establishing, and scaling their program. Your main goal will be helping customers to define their short- and long-term program goals, sharing relevant content and maintain a regular communication cadence. Your end goal is to ensure the customer is adopting, self-sufficient, and is creating business value from UiPath.
This role will work closely with UiPath’s Account Executives, Sales Engineers, Renewals Specialists, and other teams within UiPath as needed.
 

This is what you’ll do at UiPath:




This is what you’ll bring to our team:

  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Maintain regular customer engagement with a focus on customer satisfaction and loyalty.
  • Conduct short workshops, trainings, business reviews and proactively suggest solutions to common customer challenges.
  • Regularly identify and develop new use cases for UiPath that drive adoption and that align to customers’ business needs and strategic goals.
  • Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient.
  • Help drive customer references and case studies.
  • Collaborate cross departmentally within UiPath to establish and communicate best practices.
  • Proactively engage and escalate as need to ensure customer needs and issues are addressed.
  • Be a great teammate with a willingness to help other.

This is what you will bring to the team

  • A degree in Computer Science or equivalent credentials in Software Development.
  • 3-5 years career experience.
  • Relevant work experience in a customer-facing, customer success, inside sales or account management is needed.
  • Proven experience in successfully executing on customer success programs to a large volume of customers in a low touch capacity is a definite plus.
  • Strong analytical and problem-solving skills.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Ability to work self-sufficiently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter.
  • Ability to adapt to changes in roles and responsibilities.
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
  • Ability and courage to deliver difficult messages to customers backed with data, experience, and a solution-oriented perspective.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Fluent written and spoken English is mandatory
  • Previous experience with working with UiPath, SaaS products, Automation Anywhere, Blue Prism is a plus.
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Life at UiPath can sometimes feel like a roller coaster. It comes with changes, healthy challenges, and the opportunity to build solutions from the ground up, have great impact, and learn a great deal. You will find your career greatly enriched with the experience that you will get here, and this will only accelerate your development like a true rocket ship!

Life at UiPath can sometimes feel like a roller coaster. It comes with changes, healthy challenges, and the opportunity  to build solutions from the ground up, have great impact, and learn a great deal.
  
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ TALeaders@uipath.com and let us know how we may assist you.

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