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Global Support Technical Trainer

Bucharest, Europe

Product, Technical Support

UiPath Careers > Jobs > EMEA > Global Support Technical Trainer

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls. 

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. 

We make software robots, so people don’t have to be robots. Would you like to be part of this journey? 

Your mission: In this role, you are the Technical Trainer responsible for developing, enhancing and delivering UiPath Support training worldwide. You will exhibit technical skill and passion as an instructor and communicator in leading onsite and virtual classroom sessions to both the Support team and external partners.
Working closely with Support management, you will be expected to drive improvements with people, processes, and technologies to increase successful customer resolutions by the Support team.
In the classes that you teach, you will validate the correctness of the materials, set appropriate expectations before and during the class, and ensure learner satisfaction with the scope and depth of what is covered. Further to this, a core part of your role will be to evaluate, audit and potentially coach other trainers. Finally, you will work towards continually improving the scale, depth, and quality of the UiPath Support training experience.

This is what you'll do at UiPath:

  • New Hire Training - deliver classes to onboard newly hired Support team members;
  • UiPath Technical Training - lead and deliver onsite and virtual classroom sessions of the UiPath training courses;
  • Technical Support Development - deepening technical knowledge for seasoned members of the Support team;
  • New Feature Training - translating the Technical Enablement sessions into support-focused information for Support Engineers and UiPath Support partners;
  • Technical Content - work closely with Development Engineering and Support Engineers to develop and enhance training content;
  • UiPath Technical Certifications - proctor the UiPath Support Specialist practical exams;
  • Assist and drive internal and external training requirements to achieve a balanced mix of expertise in the following areas: UiPath certifications;
  • Work with Support management to drive team training paths and schedules.

This is what you'll bring to UiPath:

  • Prior experience delivering technical training;
  • Prior experience authoring technical content (videos, documentation, product guides, lab guides);
  • Excellent verbal, written and interpersonal communication;
  • Experience as a Support Engineer or proven technical troubleshooting skills;
  • Ability to manage multiple projects within tight timeframes;
  • Ability to work effectively on global and virtual teams and accommodate time differences;
  • Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity and consistency;
  • BS in Engineering or CS (or equivalent technical degree and 5+ years’ work experience).
Life at UiPath can sometimes feel like a roller coaster. It comes with changes, healthy challenges, and the opportunity  to build solutions from the ground up, have great impact, and learn a great deal.
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

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