We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls.
Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.
We make software robots, so people don’t have to be robots. Would you like to be part of this journey?
Your mission: Provide a world-class value-add to our customers by supporting them with understanding how and where UiPath can deliver value against their business objectives as quickly as possible, supporting seamless installations whilst driving UiPath product adoption and utilisation and overcoming any initial teething problems. This will be done along with enriching our relationship and communications, considering the overall customer experience, setting up our customers for long term success and creating opportunities to scale across different business units.
This is a strategically focused and visible role. The Senior Customer Success Manager, Onboarding, will be entrusted with some of UiPath’s largest and most strategic customers in their early life, working with stakeholders across all parts of the business and at all levels (including the C-suite) to ensure the correct foundations are in place to ensure the overall quality and maturity of the implementation.
A major area of responsibility for the Senior Customer Success Manager, Onboarding, is helping customers structure and manage UiPath products during the early part of their company-wide deployments, advising them with operating model design and implementation, strategically enabling & coaching the customer’s project team on UiPath’s deployment methodology and helping them to develop an appropriate change management strategy that maximises adoption, self-sufficiency, and creates business value.
You will be expected to partner seamlessly with account executives along with working closely with regional Customer Success Managers and Directors. You will also need to build strong working relationships with our product teams, value engineering, renewals & delivery teams as well as any partners that we work with.
The successful candidate will display a wide variety of soft skills which include coaching, project or program management, business consulting as well as a solid technical understanding and experience of implementing large transformational programmes.
You will ideally be based in London and the South East. This role covers Northern Europe and may require travel in the future when permitted.