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Technical Account Manager

Riyadh, Europe


Services, Technical Services (TAMS)

UiPath Careers > Jobs > EMEA > Technical Account Manager

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls. 

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. 

We make software robots, so people don’t have to be robots. Would you like to be part of this journey? 

Your mission: Here at UiPath, the Technical Account Managers are entrusted with some of our largest and most strategic customers, working with stakeholders at all levels, and across all parts of the business. 

Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely, and are continually driving business value from UiPath. 

This is what you'll do at UiPath

  • The Technical Account Manager will be an extended part of our client’s technical team ensuring automation solutions are running effectively.
  • As a technical advisor you will assist customers in resolving their technical challenges, including provision of infrastructure installation, upgrade planning and oversight
  • Assist in technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries on-time
  • Hold educational and informational training sessions to enable our clients to use UiPath products effectively
  • Provide developers with customers’ feedback and contribute to the identification, and creation, of new features or products
  • Perform initial or secondary investigations, and respond to online and phone support requests
  • Deliver periodic reviews with customers (e.g. Health Checks), proactively analyze customers’ needs, and suggest upgrades or additional features to meet their requirements
  • Collaborate across departments within UiPath to establish and communicate best practices 

This is what you'll bring to UiPath

  • A degree in Computer Science or related
  • A minimum 3 years’ experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
  • Fluency in written and spoken English and Arabic are mandatory
  • Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice would be advantageous
  • Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Willingness to travel up to 50% (when restrictions will be lifted)
Life at UiPath can sometimes feel like a roller coaster. It comes with changes, healthy challenges, and the opportunity  to build solutions from the ground up, have great impact, and learn a great deal.
  
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ TALeaders@uipath.com and let us know how we may assist you.

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