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Knowledge Base

How to collect crash dumps

This post explains how to collect memory dumps when you are experiencing crashes with UiPath product. In rare situation when you encounter a crash, you can help us to improve UiPath product by collecting information about the error and send it to us at via the ticketing platform. Memory dumps are a great forensic tool because they contains a snapshot of an application and the call stack.

Memory dumps comes in two flavors: full and mini. Full dumps contains more information so you should always try to collect full dumps if possible; they are bigger in size though.

First you have to identify the process that crashed. Usually a dialog box will appear on the screen providing information about the nature of the crash and the application involved (you can send us these info too). A UiPath process could crash, like UiStudio.exe, UiExplorer.exe, UiLauncher.exe or the target application you want to automate may crash.

How to enable crash dumps:

How to disable crash dumps:

  • Download DisableDump.reg file.
  • Double click it and select 'Yes'. Administrator rights are needed to change the registry settings.