Join the CX Exchange BFSI event in Miami, from the 10th to the 11th of October 2017, to learn more about leveraging your organization’s customer experience strategy in the Financial Services, Banking, and Insurance sectors. Jay McGrath, UiPath’s Vice President Financial Services, will attend the ‘Creating Millennial Moments’ slot during the second day of the conference and will deliver a presentation on “Robotic Process Automation - Delivering a Better Customer Experience”.
Jay will focus on the role of RPA in providing enhanced services to customers through life cycle, account documentation, account approval, new account set up, KYC review, customer service and transaction processing and reconciliation.
As an attendee you will have the opportunity to learn from business leaders across North America about managing the migration to online and mobile banking, implementing the correct processes and channel strategies to counter changes in consumer behaviour, gaining a comprehensive understanding of the regulatory environment and embedding customer centricity through effective people engagement, motivation and training.
Some of the other relevant topics include:
- Maturing UX in your Organization
- Employee Retention as a Key Tool for your CX Strategy
- Consumer Impact of the Digital Evolution
- Delivering a Fantastic Digital Experience
Don’t miss out and request an invitation here.