UiPath issues Fast Track Support (FTS) and Long Term Support (LTS) versions of the UiPath RPA Platform, which are described as follows:
For each released version UiPath delivers cumulative updates, in accordance with the Support Model as described below.
|Support Type||(I) Product Support period||(II) Extended Support period||(III) End of Support Date|
|FTS||6 months from the release date||6 months from the end of Product Support||1 year from the release date|
|LTS||24 months from the release date||12 months from the end of Product Support||3 years from the release date|
Product Support consists of maintenance and support and includes responses to, diagnosis and rectification of Incidents and Service Requests as well as provision of applicable Improvements (including development work and quality assurance) as described in UiPath Support Terms. Once the Product Support period ends, UiPath will offer only Extended Support. Customer is required to update the UiPath RPA Platform in order to continue receiving Product Support.
*Fixes that imply database changes will be done exclusively on the latest released version.
Extended Support consists of responses to, diagnosis and rectification of Incidents and Service Request as described in UiPath Support Terms. Improvements (including development work and quality assurance) are no longer delivered during the Extended Support period. Once the Extended Support period ends, support will no longer be provided. Customer is required to update the UiPath RPA Platform in order to continue receiving support.
End of Support Date refers to the date when UiPath no longer provides Product Support or Extended Support for a released version. As this date nears, Customer has to make sure the latest available *update version is installed.
*Updates are cumulative, with each update built upon all of the updates that preceded it. Updates may include new features, fixes (security and/or non-security), or a combination of both. UiPath does not guarantee that all updates will work on all devices. Update availability or applicability may vary depending on conditions, for example by country, region, network connectivity, or hardware capabilities.
UiPath may offer support to the Customer at no extra fee in the migration process. Once migrated to the latest version, the Customer will receive the applicable support for that version.
End of Support Date is reflected on the Product Lifecycle published on the UiPath website.