Lack of local government integration makes effective response more difficult
During the COVID-19 pandemic, the quick response to requests for aid and information is vital to a local government. Due to the lack of integration across city halls, the ability of the local governments to track and respond to urgent requests is difficult, creating confusion and delays that could impact citizens’ health.
A government in South America has built a control room dashboard that is fed data collected by UiPath robots from across 65 city hall locations. The robots are able to log into the public websites, extract and classify the data, and then enter it into the dashboard.
The transparency of data helps prioritize response and mobilize support like distributing personal protective equipment (PPE) to key locations.