COVID-19 Challenge
Increased number of staff needs to work virtually
In the past few weeks, an insurance company has experienced a huge volume increase due to the COVID-19 situation. Especially in RSA ordering—which is necessary in order to be able to work from home. There were 2,800 transactions in January, 4,065 transactions in February and 11,925 transactions up ‘til March 19th.
Obviously when more and more people are working from home, the number of orders is exploding and it's something that they don't have the capacity to be able to do manually or the ability to do so quickly.
Solution
The insurance company created 7 robots to support massive Service Now transaction, Remote Access Services (RAS) and Enterprise Mobility Services (EMS). Their teams can now serve their customers remotely.
