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How Automation Enables Fast Change in the Healthcare Industry


Frequently Asked Questions

 

Q: How many RPA Developers have developed this solution?

A: We started off quite a small team. When we originally developed it, we had our presales team engaged with the hospital, so that we could build a proof of concept to give them the reassurance that we could connect into all the legacy systems. And now we have two full-time developers who are working with the hospital to deploy the solution.

 

Q: How long did it take to build the Infection Control Bot and would this likely be available in UiPath bot marketplace? Is this a solution that's available for others to implement today?

A: It took us two days to build the original proof of concepts. It was just for one report, so it takes about two days to develop a reporting structure for each of the different solutions. It's not something that you would typically see in the UI part store. It's usually something where you would have to engage with the hospital. We know that about 60 to 70% of the process is very repeatable.

 

Q: The Infection Control Bot project sounds very interesting. I note it has been carried out as a Proof of Concept. Can you say when the PoC was completed in relation to current COVID-19situation, and at what stage of live implementation it is currently at?

A: In the case of the proof of concept, it was built at the start of the year, and we're in production mode with the hospital. We've had the proof of concept boxes in the background, and obviously we are fast tracking resources to go into full production as quickly as possible, probably in the next couple of days.

 

Q: What was used to read the Handwritten forms. I am assuming the handwritten text was in block letters?

A: We have actually used their own LLC functionality, but we've also tried with Microsoft OC and a couple of other pieces of technology. Probably at about 70 to 80% of what's coming in as handwriting has been quite eligible. It's better to handle 20% than 100% of the volume that's coming in.

 

Q: Could you please let us know what is the number of the robots powering this solution?

A: It's just one. It's the UiPath Orchestrator so the workflow comes from that, which is sort of amazing. The hospital is the fact how quickly the bark can process the information. They've got 24-hours in the day they can queue up additional work for the robot. So that's why it's become a very cost-effective solution. Obviously, they will scale, and they will put in other robots in the future.

 

Q: What is the licensing model for the scaled solution? Do we need to negotiate with cloud providers or it’s a single package?

A: We gave the services for free. What we are offering is that any hospital that needs software robots from UiPath will be offered them for free until the 20th of September of this year.

 

Q: Can you talk about the reusability of the bots you have created and the timelines for implementation?

A: We're all about working as fast as possible and putting as many resources into this as possible but it's usually about six weeks to deploy the robot with testing. We're putting additional resources to get these out as quickly as possible. In this case we had a successful proof of concept that everything is working. The great thing with you UiPath is we can record the process and we can scale this very quickly. What we need to do is spend time with the hospital and work on the exceptions. We have to be very careful in a healthcare environment, but we also have to work at speed.

 

Q: Which parts of the solution require integration with AI, if any?

A: We are looking at machine learning and AI. If you program the robot to look for the information, even if the form comes in a different format, it will still have people with the ability to go in and read the information, even though it's not in the same format. There is functionality built into the robot there and it recognize that the information is moved in a different area and extract that information.

 

Q: Have you got any feedback from nurses or doctors about this implementation?

A: They're coming back to us and they're the people asking the robots to do more. What we want to do is to work with the nurses and doctors on how we can actually get the ideas from them and come up with ways of deploying our services. That's how we see ourselves engaging in the post COVID-19 world.

 

Q: Are there GDPR implications in the Healthcare application and which are the challenges that you face to implement it in terms of security?

A: Obviously we have to work very closely with the security teams in the hospital, but the great thing with the solution that we're providing is that it sits within the hospital's own environment and the actual software robot itself so it is built on a VM in the hospital themselves. We're actually not processing any information. The software robot is processing the information within the hospital environment. There's a compliance log build for everything that a robot does because it has its own credentials. It logs into the system, just like the nurses do, it has the same access as the nurses, plus the information stays within the hospital environment. That was part of the proof of concept which to prove to the hospital that the information would never ever leave the hospital environment.

 

Q: What skills are needed to implement this solution, and will we be able to access the build components and things like that in our UiPath community?

A: Yes, what we want to do with the hospital is to help them set up their own center of excellence. One of the things they loved about the original deal with UiPath was that we made all our training available for free. Eventually we want to get to a community stage where we can put on our workflow and make as much of the information as possible available to the community.

 

 

Q: I’m keen to know more about the Document Processing Framework, especially around PDF files.

A: Sure! Find what you need in our online documentation for UiPath.PDF.Activities and UiPath.DocumentProcessing.


Q: Is Computer Vision able to track handwritten text present in a document? Or does this still require Abby Flexicapture?

A: UiPath Computer Vision focuses on reading UI (User Interface) elements on the screen with AI techniques. We have several Cognitive services integrated with the UiPath Platform, including Microsoft Azure Computer Vision and Google Cloud Vision, which can recognize handwritten text.


Q: Is Computer Vision recording related to the recent package which has the privacy statement that screenshots may be sent to UiPath?

A: Yes. There are, however, two deployment modes for this feature. If you access it through our Cloud, the screenshots are sent to UiPath. But you can also deploy the model on-premises or in your own Cloud. In that case, nothing gets sent to UiPath.


Q: Does your AI Computer Vision require a license? Is Computer Vision available in the community version? The community edition currently sends images to the UiPath server. Will a robot do that after the release of the enterprise version?

A: Computer Vision is available in two ways today. First, there is a Cloud-based option available for free to our community and enterprise users. This is the default method configured in the activity. Second, the model is available for on-premises use by enterprise customers. In the case of the Cloud option, images are sent to the UiPath Cloud for processing, but UiPath does not retain any of the processed images. For the on-premises option, images are not sent to UiPath at all.


Q: With the Computer Vision activities, can you anchor to a variable string? I have a grid of text boxes with various row/column headers and would rather use a simple loop to go through the anchors to find the text box I need to enter data into.

A: Yes, you can do that.


Q: What is the maximum duration for Orchestrator Execution Snapshot recordings before an unattended robot encounters an error?

A: Two minutes.


Q: Is there any capability for the integration with ServiceNow API in which we must pass credentials?

A: We are actively exploring the integration with ServiceNow and will have more to share in the future.


Q: Regarding monitoring: is that information available via an API query? Is there any historical data available?

A: The information to query the data available in monitoring is not available via API. Monitoring data happens over 24 hours. For longer durations in monitoring, you can ingest the logs via elastic-search to compute utilization/uptimes.


Q: Can I create a Global Variable in my Main.xaml and access it via sub-workflows without using Arguments?

A: Global variables are usually considered a bad practice and are not supported.


Q: How is UiPath related to RPA and classic Artificial Intelligence areas (as i.e. neural networks, rules-based systems, expert systems, knowledge-based systems and so on)?

A: Here’s our own vision for AI.


Q: How can I get involved in the Fast Track 2019 program?

A: The 2019 Fast Track is released and available for download. If you wish to participate in future platform testing, you can join the insider program.