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Webinar: How to Use Task Mining and Process Mining to Build Resiliency into Your Business


Frequently Asked Questions

Process Mining & Task Mining Webinar Q&A

Contents

General

Process Mining

Task Mining

General

Q: Using Task Mining and Process Mining, how can we actually discover what part of the process to automate?

A: Good automation opportunities are often high effort (multiple steps, takes up a lot of time), frequent, uniform and regular. In Task Mining, discovered tasks are automatically sorted by these criteria. Process Mining shows you the end-to-end process, so you can easily spot bottlenecks, inefficiency and risk, and identify which part of the process results in the highest ROI from automation.

Q: What is the difference between Task Mining and Process Mining?

A: Task Mining looks at user interactions, i.e. the clicks and types performed by a user on their desktop. Process Mining analyses data from business systems, such as SAP and Salesforce, to visualize complex end-to-end processes, such as procure-to-pay (P2P) and order-to-cash (O2C). The combination of both products gives you a 360-degree view of your processes, so you can identify automation opportunities that are going to result in the highest ROI.

Q: How can Task Mining and Process Mining insights be combined for richer insights?

A: The unique identifier in Process Mining often appears in the Task Mining data. In addition, the data can be matched on time and user. By joining the data sets you can aggregate Task Mining KPI’s, such as effort, up to the Process Mining level.

Q: How can I get access to Task Mining and Process Mining?

A: Process Mining is generally available. Please contact your UiPath representative for more information or visit www.uipath.com/process-mining. Task Mining is currently in private preview and customers can enter our Private Preview Program to try the product. Please register interest on www.uipath.com/rpa/insider or ask your UiPath representative for more information

Q: Do we need separate License for Task Mining and Process Mining?

A: Yes - Process Mining and Task Mining are licensed separately.

Q: When we are proposing this to an end client, how do we position the products in terms of financial benefits?

A: Some of the cost saving examples were shared in the webinar. Scientific process discovery saves both on discovery costs, reduction in manual documentation as well as benefits from improving the process through automation.

Process Mining

Q: How do you get access to data? API calls or do you need access to source systems?

A: For Process Mining you need access to source data, but this can be done in several ways (API calls, direct access, etc.) and will also be dependent on the source systems you want to process mine.

Q: Does the naming of the steps (e.g. receive invoice, process invoice, etc) in the process happen automatically?

A: The naming of the steps in the process happens during the data transformation step of Process Mining, when the event logs are extracted from the system data.

Q: Can UiPath Process Mining be adapted to other languages?

A: Current available languages are English, Dutch and Japanese. Users can also add new translations for other languages. If custom dashboards are present, those can also be translated

Q: Do you have connectors to core applications?

A: UiPath Process Mining can connect to almost any ERP, CRM or BPM system, as well as custom databases and flat files. We also have process specific connectors on the roadmap, for instance SAP Purchase-to-Pay and SAP Order-to-Cash. These connectors are expected to be generally available in October 2020.

Q: What are the advantages of UiPath Mining tool over other Mining tools?

A: UiPath offers the only end-to-end platform for automation. From Process Mining to robot implementation, our platform fosters a cycle of continuous process improvement. The powerful combination of Process Mining with RPA means you can turn process insights into real revenue generating, cost reducing actions.

UiPath Process Mining offers the following unique capabilities

  • Easily and securely connects to your business systems and applications with an in-built data transformation layer. No third-party tool is required and there is minimal disruption to the business.
  • Our flexible and functional AppOne Process Mining application lets you kickstart Process Mining with minimal effort. With tried and true dashboards that are easy for business users to understand, you obtain powerful insight into your processes, fast.
  • UiPath Process Mining ensures that insights are aligned with your important business outcomes using a unique tagging feature. By setting up business relevant tags, such as ‘SLA violation’, you’ll know immediately when your process is out of bounds and take the necessary action.

Q: What is the average timeframe upon initial onboarding to be able to get Process Mining insights

A: It takes 2-3 weeks from initial onboarding to obtain insights from Process Mining.

Q: Which industries can use Process Mining?

A: Process Mining can be used in almost any industry for almost any process. As long as you have an event log, you can do Process Mining. With UiPath Process Mining, we have helped customers improve operational efficiency and reduce risk in industries such as telecommunications, audit and assurance, manufacturing, and fast-moving consumer goods.

Q: Would you say it is better to start with Process Mining and afterwards work down to Task Mining to capture a specific task or the other way around?

A: Typically, we see customers start out with Process Mining to get an end-to-end overview of their processes. When bottlenecks are identified that need to be investigated further, Task Mining is used to see specifically how users are working in these bottlenecks.

Q: Is there a relationship between Process Mining and lean six sigma?

A: Process Mining can be systematically used in Six Sigma initiatives, as the techniques align very well with the DMAIC (Define-Measure-Analyze-Improve-Control) model of Six Sigma.

Q: What is the customer experience like with UiPath Process Mining?

A: UiPath strives to partner with our customers on their Process Mining and RPA journey. We have a world-class customer success team who are passionate about our customers achieving their business outcomes.

Q: Do you need process mapping before starting Process Mining?

A: No, you don’t need process mapping before Process Mining. Process Mining can replace process mapping as it provides instant, objective and continuous insights into your processes. Process mapping is time-consuming, subjective and needs to be repeated periodically for it to remain valuable.

Task Mining

Q: Does Task Mining capture both human and automated tasks? If so, how can we identify which are human tasks and which are automated tasks?

A: Task Mining captures only human interactions, clicks and types performed by a user.

Q:In Task Mining, can we segregate or differentiate between the tasks and applications users open/complete that are not required for work?

A: The models typically identify irrelevant actions and exclude them from the task flow. That means applications that are not used for work are rarely included in the result

Q: How does Task Mining work? Does it use bots with Tags to capture user insights, just like a recording or do you install it somewhere?

A: Users are required to install the recording software and sign in, but from this point it is unobtrusive to user's work. It can also be pre-installed for users.

Q: Can you feed the process and task information captured through Task and Process Mining in some shape or form to other UiPath products to ease the creation of automation?

A: Yes, tasks discovered with Task Mining can be exported to Studio. You manually select which variation you want to export. We will also add the option to export to Task Capture for editing the flow and adding context before exporting to Studio and/or Word.