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UiPath Apps Webinar: Engage Humans-in-the-Loop to Scale Your Automations


Frequently Asked Questions

 

Q: What is UiPath Apps?

A: UiPath Apps is a new RPA offering that makes it easy for customers to build and scale automations by bringing humans into the loop. With UiPath Apps, you can now automate long and complex processes that invariably require exceptions, escalations, and approvals handling by the business user. Humans can step into the process and make the required decisions while robots continue their work. Learn more here.


Q: What is offered as part of UiPath Apps today?

A: The main feature offered as part of UiPath Apps today is Tasks. This is the centralized inbox which is accessible through a web-based portal with specific privilege or access control for users to take the required actions. In this release we provide Tasks as part of UiPath Orchestrator. The robot creates a task and suspends the workflow. Business users can access this task from the Task inbox and take the necessary action.


Q: What are the other major capabilities of UiPath Apps?

A: Apart from Tasks, you get to use Long Running Workflow (LRW) that is now built into the UiPath Studio as a set of new activities. LRW allows automating end-to-end business processes and linking multiple processes. With LRW, you can orchestrate the robot and human tasks.

Process monitoring is also offered with UiPath Apps. This helps monitor the LRW from start to finish as a single job spanning across different business units. You can now get process execution summary snapshots of robots, humans, and triggers to identify and resolve resource bottlenecks.


Q: Does UiPath Apps require new installations?

A: No. This doesn’t require any new installations. Features are provided out of the box. Studio, Orchestrator, and robots are enhanced with new features. Today, Tasks and Process Monitoring are available with UiPath Orchestrator. The Long Running Workflow package is part of the UiPath Studio.


Q: Are the robots blocked or unavailable when they suspend a workflow?

A: No. This is one of the main advantages offered by UiPath Apps. When a robot creates a task for a human to take action, the workflow goes into suspended mode. At this point, the robot is free to take up any other job. Upon the completion of the task by the human, the workflow gets resumed and is picked up by any robot that is available.


Q: At which stage in the human-robot engagement spectrum does UiPath Apps play a role?

A: When you need a hybrid or a partially unattended RPA model, UiPath Apps is highly suitable. That is the one scenario of the unattended to human to unattended or “human in the loop” scenario. Unattended robots hand off exceptions to humans to make key decisions before they are handed off to other unattended robots. This is a model where the automation of processes brings humans into the loop to handle the exceptions, approvals, and escalations raised by robots. This capability to automate long processes—that involves humans to take certain decisions as part of the process—is addressed by UiPath Apps.


Q: Is UiPath Apps available on the cloud?

A: UiPath Apps is available both on cloud and on-premises. Currently the Community release version is available on cloud only.


Q: When is the general availability (GA) of UiPath Apps? 

A: UiPath Apps has been available for purchase since November 11th 2019.   


Q: Can we access UiPath Apps through a mobile phone? 

A: Yes. You can download and install the UiPath Orchestrator Mobile App from App Store and  Play Store for iOS or Android devices. The tasks of UiPath Apps can be accessed and managed from the mobile app. Users can manage or take the necessary actions such as approval, validation, etc from the mobile app from anywhere at any time. 


Q: Do the tasks created by robots get assigned to pre-defined business users? 

A: Currently the tasks created by the robots can be assigned to the folders like HR, Finance etc. The users added to the specific folder can assign the tasks to the respective person on the team or pick up the task to take the necessary action. The assignment of the tasks to pre-defined users will be available in the next release. 

Task assignments are handled in 2 steps. A set of users who are added to a folder with right task privileges, can access un-assigned/incoming new tasks. In this way, task access is containerised to the only set of users who have rights to see them. Any user can pick up a task and start processing it from within that group.


Q: Can we get to see UiPath Apps demo?

A: Here’s a demo video showing UiPath Apps in action while processing an invoice.


Q: Can the tasks be visible/completed outside Orchestrator (via API)? 

A: Yes. We ensure that task APIs are not tied tightly to the pre-requisite of out-of-the-box forms visualisation that UiPath provides. Task APIs are Orchestrator APIs. These APIs are publicly available like other Orchestrator APIs. 


Q: Can we send alerts on the pending tasks? 

A: If a task is assigned to a user, an info alert is sent to that user in Orchestrator. Push notification support is available in the Orchestrator Mobile App. We recommend workflows to generate emails as needed with task URL (available from TaskObject). 

 

Q: Where can I learn more about UiPath Apps?

A: You can start by visiting the product page here. To know more about Tasks and how to get started with Tasks, check here. To get an overview of the Long-Running Workflow please visit this page.

 

Q: I’m keen to know more about the Document Processing Framework, especially around PDF files.

A: Sure! Find what you need in our online documentation for UiPath.PDF.Activities and UiPath.DocumentProcessing.


Q: Is Computer Vision able to track handwritten text present in a document? Or does this still require Abby Flexicapture?

A: UiPath Computer Vision focuses on reading UI (User Interface) elements on the screen with AI techniques. We have several Cognitive services integrated with the UiPath Platform, including Microsoft Azure Computer Vision and Google Cloud Vision, which can recognize handwritten text.


Q: Is Computer Vision recording related to the recent package which has the privacy statement that screenshots may be sent to UiPath?

A: Yes. There are, however, two deployment modes for this feature. If you access it through our Cloud, the screenshots are sent to UiPath. But you can also deploy the model on-premises or in your own Cloud. In that case, nothing gets sent to UiPath.


Q: Does your AI Computer Vision require a license? Is Computer Vision available in the community version? The community edition currently sends images to the UiPath server. Will a robot do that after the release of the enterprise version?

A: Computer Vision is available in two ways today. First, there is a Cloud-based option available for free to our community and enterprise users. This is the default method configured in the activity. Second, the model is available for on-premises use by enterprise customers. In the case of the Cloud option, images are sent to the UiPath Cloud for processing, but UiPath does not retain any of the processed images. For the on-premises option, images are not sent to UiPath at all.


Q: With the Computer Vision activities, can you anchor to a variable string? I have a grid of text boxes with various row/column headers and would rather use a simple loop to go through the anchors to find the text box I need to enter data into.

A: Yes, you can do that.


Q: What is the maximum duration for Orchestrator Execution Snapshot recordings before an unattended robot encounters an error?

A: Two minutes.


Q: Is there any capability for the integration with ServiceNow API in which we must pass credentials?

A: We are actively exploring the integration with ServiceNow and will have more to share in the future.


Q: Regarding monitoring: is that information available via an API query? Is there any historical data available?

A: The information to query the data available in monitoring is not available via API. Monitoring data happens over 24 hours. For longer durations in monitoring, you can ingest the logs via elastic-search to compute utilization/uptimes.


Q: Can I create a Global Variable in my Main.xaml and access it via sub-workflows without using Arguments?

A: Global variables are usually considered a bad practice and are not supported.


Q: How is UiPath related to RPA and classic Artificial Intelligence areas (as i.e. neural networks, rules-based systems, expert systems, knowledge-based systems and so on)?

A: Here’s our own vision for AI.


Q: How can I get involved in the Fast Track 2019 program?

A: The 2019 Fast Track is released and available for download. If you wish to participate in future platform testing, you can join the insider program.