Work Ahead Webinar Series: ‘A Robot for Every Person’ Webinar Q&A

Frequently Asked Questions

Q: How is ROI calculated for ‘a robot for every person’ program?

A: Depending on the goals and objectives of the program, there are different metrics companies measure:

  1. Productivity improvement as measured by time saved by running the personal assistant
  2. Number of employees who are upskilled with new digital technologies
  3. Number of additional automations implemented as a result of increased capacity of development resources (through the use of trained Citizen Developers)

Q: How can you track how many automations were created and utilized?

A: Starting from the latest 20.4 Robot release, every "execution started" event contains the process name, the user details, and info where the process was started from. In this case, when your employees run automations using a 20.4 robot connected to a corporate Orchestrator, you can build the detailed reports indicating how many processes were run, from which products (e.g. Studio/StudioX/Assistant), how often they were run, and other important metrics.

Additionally, UiPath Insights is an RPA analytics solution that enable you to track, measure, and forecast the performance of the entire automation program - so you can propel your automation journey to the next level.

Q: What is the recommended governance model for managing citizen developers?

A: Studio and StudioX capabilities allow a CoE to add a layer of governance on Citizen Developers with automatic code review. Moreover, tenancy and modern folder features allow a CoE to implement additional governance to your program.

Q: We have a zero-trust policy implemented into our software development governance policy. How can 'a robot for every person' be operational with that type of policy requirement in place as it is deeply integrated into our day to day business apps and needs access to our user information?

A: It’s possible to control what robots do thanks to the authoring tools that control what a robot can or cannot do when they run (i.e. they can only do what they were programmed to do). Additionally, logging capabilities permit you to audit the entire process.

Q: In developing RPA solutions in current business process where we normally do not have a sandbox / test environment, how will you conduct the testing of the RPA solution before allowing it to be implemented?

A: Please, leave your message here at and we’ll be happy to discuss your use case and provide a detailed solution.

Q: Are there example organizations that have started their RPA journey with the citizen-led approach as opposed to the top-down approach? If not, do you think it is possible or is it advised to establish a COE first?

A: Yes, there are many examples of companies that started their global RPA programs with the citizen-led approach (validating the use cases initially at a department level, then scaling globally with centralized or federated governance). As a result of the RPA market maturing and the introduction of new UiPath products that enable an RPA program to be initiated quickly in a centrally managed way (like Automation Hub), automation programs typically begin with the top-down approach today in alignment with a company’s desired positive business outcomes. That said, automation programs forming as a result of citizen-led initiatives continues and is typically a method for the value of RPA programs to be proven that then leads to the program becoming a company-wide initiative.

Q: What is hyperautomation and how is it different from RPA?

A: Hyperautomation is #1 on Gartner Top 10 Strategic Technology Trends for 2020. It aims to automate more and more knowledge work and engage everyone in an organization to be part of the transformation. It starts with Robotic Process Automation (RPA) at its core and expands automation capability with artificial intelligence (AI), process mining, analytics, and other advanced tools. You can learn more about hyper automation and download a Gartner hyperautomation report here:

Q: How do you handle Cyber Security challenges when allowing everyone to develop in the Production environment?

A: Please, leave your message here at and we’ll be happy to discuss Cyber Security in your use case and provide a detailed solution.

Q: From the CoE's point of view, how do you pick the processes you want to roll out?

A: Companies generally create a decision-making framework to determine what type of processes they would assign to each persona. The matrix usually includes considerations for risks, encouragement of adoption and the technical capability of each persona.

Q: How can we move ahead with automation and actively engage employees in it?

A: ‘A robot for every person’ is a perfect match for that! It empowers every employee at your organization to benefit from automation, so they can work faster, on higher-value tasks that make them happier at their workplace. Discover what our customers say about ‘a robot for every person’ here: