Work Ahead Webinar Series: How ICON Transformed Its Clinical Trial Processes with RPA

Frequently Asked Questions


Q: Anyone might call it the elephant in the room, but it's the question that I think is important to ask: is the objective of RPA to replace the human workforce with bots?

A: No, certainly not in our organization. There are significant numbers of tasks in all organizations that the human workforce would very much welcome the opportunity to have taken off their plate and allow them to get to those tasks and activities that they, in many cases, never get to because they are too burdened by those high volume activities. In our case, it's very much about assisting and augmenting the workforce and enable humans to be achieving much more through the assistance of bots.

Q: Who owns the RPA once it's been deployed. Is IT or the business?

A: It would be primarily owned by the business, at least in our organization but the business will always require a level of support from the IT function. So there is a joint ownership ultimately, as interfaces between applications change, the business may not be able to do what is required from a reconfiguration perspective on the RPA capability and so will need to work closely with the IT organization to be able to solve those type of situations and circumstances and ensure that what is required is done in a way that is properly governed and controlled and that the overall integrity of the processes is preserved.

Q: How are you capturing and scanning your documents to enable RPA access them for downstream processing?

A: We have specific OCR software which we use to enable the scanning of the documents we receive into our organization.

Q: How are RPA projects funded? By the business, by IT, or another source?

A: To get started we have funded the projects centrally, however over the longer term we expect the projects to be funded by each service area together with a justifiable ROI.

Q: Have you ever had a process that you had to change in order to use RPA on it, taken into account that it would optimize it and how did you handle and implement a robot for that process?

A: No, we haven’t reached that point in our implementations yet.

Q: Do you envision using RPA for visual processes? If so, for which?

A: In our Imaging group, we expect to have RPA support the overall workflow, and the routing of images to assessors, we already have specific AI capabilities that support image analysis.

Q: How do you decide on the number of robot licenses to be acquired, is it as per the number of processes that you would like to automate simultaneously or + & - other factors?

A: We have taken the approach to buy the licences in tranches based on projected use.

Q: How we are planning to onboard customer to embrace automation? We see resistance.

A: The best way we have found to on-board others is by showcasing RPA capabilities already in action elsewhere in the organisation. Also using the UiPath online learning capabilities proved very powerful in showing people the ease with which they can enable RPA.


Q: I’m keen to know more about the Document Processing Framework, especially around PDF files.

A: Sure! Find what you need in our online documentation for UiPath.PDF.Activities and UiPath.DocumentProcessing.

Q: Is Computer Vision able to track handwritten text present in a document? Or does this still require Abby Flexicapture?

A: UiPath Computer Vision focuses on reading UI (User Interface) elements on the screen with AI techniques. We have several Cognitive services integrated with the UiPath Platform, including Microsoft Azure Computer Vision and Google Cloud Vision, which can recognize handwritten text.

Q: Is Computer Vision recording related to the recent package which has the privacy statement that screenshots may be sent to UiPath?

A: Yes. There are, however, two deployment modes for this feature. If you access it through our Cloud, the screenshots are sent to UiPath. But you can also deploy the model on-premises or in your own Cloud. In that case, nothing gets sent to UiPath.

Q: Does your AI Computer Vision require a license? Is Computer Vision available in the community version? The community edition currently sends images to the UiPath server. Will a robot do that after the release of the enterprise version?

A: Computer Vision is available in two ways today. First, there is a Cloud-based option available for free to our community and enterprise users. This is the default method configured in the activity. Second, the model is available for on-premises use by enterprise customers. In the case of the Cloud option, images are sent to the UiPath Cloud for processing, but UiPath does not retain any of the processed images. For the on-premises option, images are not sent to UiPath at all.

Q: With the Computer Vision activities, can you anchor to a variable string? I have a grid of text boxes with various row/column headers and would rather use a simple loop to go through the anchors to find the text box I need to enter data into.

A: Yes, you can do that.

Q: What is the maximum duration for Orchestrator Execution Snapshot recordings before an unattended robot encounters an error?

A: Two minutes.

Q: Is there any capability for the integration with ServiceNow API in which we must pass credentials?

A: We are actively exploring the integration with ServiceNow and will have more to share in the future.

Q: Regarding monitoring: is that information available via an API query? Is there any historical data available?

A: The information to query the data available in monitoring is not available via API. Monitoring data happens over 24 hours. For longer durations in monitoring, you can ingest the logs via elastic-search to compute utilization/uptimes.

Q: Can I create a Global Variable in my Main.xaml and access it via sub-workflows without using Arguments?

A: Global variables are usually considered a bad practice and are not supported.

Q: How is UiPath related to RPA and classic Artificial Intelligence areas (as i.e. neural networks, rules-based systems, expert systems, knowledge-based systems and so on)?

A: Here’s our own vision for AI.

Q: How can I get involved in the Fast Track 2019 program?

A: The 2019 Fast Track is released and available for download. If you wish to participate in future platform testing, you can join the insider program.