With an extensive experience of having delivered RPA programs in over 20 countries, EY professionals ask what we’re all thinking: how do you get RPA right? By examining the common issues clients are facing throughout their automation journey, this paper clears the path towards more coherent models of RPA planning and implementation.
There are business specific pitfalls, like omitting to have RPA led by the business, or just as well forgetting to include IT. A big one is not considering the fact that RPA performs ideally when an internal RPA Centre of Excellence is built to sustain and scale the automation strategically. Other important issues arise during evaluation and delivery, when targeting candidate processes can miss the mark, or when the delivery methodologies are scrambled, or the governance framework insufficiently prepared.
Interestingly, EY explains how there is a multiplier effect whenever one or more of these issues are present, and how it can harm the project and the trust key holders have invested. Dive into the white paper to uncover the details.