Improve customer satisfaction and optimize call-handling experience in financial services

Zainab Abbas

Operational Excellence & Intelligent Process Automation Lead at Finastra

Bill Hincher

Director, Financial Services at UiPath

Customer experience has become the key point of competition between financial services companies. In this in-depth session, Zainab Abbas, Operational Excellence Lead at Finastra, and UiPath industry expert William Hincher, explore how Finastra is improving the call-handling experience through AI assistants and desktop simplification.

During this webinar, you’ll discover:

• How AI assistants can enhance customer interactions and streamline processes

• The benefits of desktop simplification for agents, enabling them to focus on delivering exceptional customer service

• Real examples of how Finastra has successfully implemented these strategies

Don't miss out on this opportunity to gain valuable insights and learn from industry experts. Watch the on-demand webinar and start optimizing your operations today!