In this new research, IDC outlines the three different approaches that organizations can take in their business automation work:

  • business process automation;
  • shared work automation;
  • personal automation.

When these approaches are in harmony, organizations can focus on helping their teams address administrative pain points that hold them back from being more productive and creative.

“You must find ways to integrate the automation tools and platforms your teams are using [seamlessly].”
-Neil Ward-Dutton, VP Automation, Europe IDC.



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