Customer experience in healthcare

Being a patient can be a lot of work. Scheduling appointments, completing paperwork, submitting claims, paying bills—they’re all part of the interaction with a healthcare organization. And when they don’t run smoothly, they can distract the patient and organization from focusing on what matters most: quality of care.

That’s why today’s most innovative healthcare organizations are turning to AI-powered automation to help them redefine patient experiences, enable personalized solutions that improve interactions, free up contact center agents, and streamline healthcare processes and information flow.

This e-book showcases how healthcare payers and providers are using AI-powered automation to:

• Improve engagement and drive better patient experiences

• Free agents from tedious tasks to focus on patient support

• Drive process improvements for a patient-centric focus

Download the e-book and discover how UiPath can help your organization provide a healthier customer experience.