Throughout the pandemic, healthcare systems across the globe have been on the front line, treating patients and then administering vaccines at a scale and speed never before seen.

However, this has come at a cost. Those very same systems are now in a precarious position. Staff shortages have been compounded, teams are tired, resources are tight and huge patient backlogs have developed.

The impact will be felt for decades. Healthcare operations will need to play catch-up all over Europe, with experts in some countries warning it could take “a very long time” to clear the backlog of routine surgery and procedures, which has built up because of cancellations.

However, just as RPA has helped healthcare professionals deal with some elements of the pandemic, it can now form part of the recovery as we learn to live in a post-COVID world. The virus won’t go away, but we can find ways to dealwith it.

This report showcases how RPA helped when it was needed the most, but more importantly, how it can help healthcare leaders catch-up and then accelerate. If offers a wide range of real life examples of both reactive and proactive RPA programs – and provides invaluable advice for those starting their own automation journey.



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