The Path to Digital Government

How Automation Helps Governments Enhance Citizen Services and Improve Agency Productivity

  • 88% of global government leaders say that automation is a priority for their organizations.

  • Government leaders believe automation increases productivity, reduces operating expenses, and frees up employees to take on higher-value work.

See how

Process automation helps governments – in all regions and at all levels – deliver better citizen and employee experiences while improving operations.

Globally, public sector institutions are on the path to digital transformation. Yet they are faced with technological, cultural, and regulatory challenges. In recent years, several governments have created plans to encourage the adoption of disruptive technologies, like robotic process automation (RPA) and artificial intelligence (AI). Many have already adopted automation technologies and have seen results like improved productivity, more engaged employees, and cost efficiencies.

RPA and AI work together to help governments improve public service delivery. Thinking automation first will create valuable opportunities for governments that aspire to be on the path to AI.

This paper uses case study evidence to highlight the importance of an 'automation first' mindset in government. We discuss how RPA helps address government challenges today and provide guidance to agencies looking to begin their automation journeys. We also share best practices and stories from government organizations across the globe. Download the white paper to learn how RPA can help your agency on the path to digital government.

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