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Automation is essential to the insurance industry’s digital transformation’s success. A no-touch, straight-through claims processing is the biggest automation opportunity for insurance right now. With well-planned out comprehensive claims processing, insurance leaders can craft the customized experiences and drive business growth with operational efficiency.  

This paper draws on insurance industry veteran perspective to highlight the importance of combining strategic automation with strategic planning. We take you through the criteria needed to successfully run end-to-end claims processing. Further, we show you how to design the claimant journey with empathy while achieving radical automation.


While it’s only natural for insurers to start their automation journeys by picking the burning issues to start with, often these quick wins don’t fit into the larger strategy.

Download the whitepaper for a comprehensive breakdown of the growing importance of design thinking in planning insurance automation initiatives that scale across the enterprise and drive growth through operational efficiencies. 

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