Move Beyond AI Conversations to Autonomous Resolution
Join our post CCW webinar to discover how UiPath combines voice and chat agents, agentic automation, case management, and end-to-end testing to resolve customer requests with ease across the front and back office. Customer Contact Week 2026 Key Takeaways: From Autonomous Resolution to AI Agent Testing | July 9th | 11:30 AM ET
What you missed at CCW Las Vegas
Join UiPath experts Bob Sacunas, Imran Aziz, and Jonathan Decker as they share the biggest insights from CCW 2026 and demonstrate how organizations are connecting AI, automation, and orchestration to resolve customer requests end-to-end.
The future of customer service is autonomous resolution
Most customer service technologies focus on conversations. UiPath focuses on outcomes.
See how organizations can augment conversational AI and agent assist copilots with enterprise automation to complete customer requests across front-office and back-office systems.
Move beyond conversations to autonomous resolution
Today's AI-powered customer experiences can answer questions. Tomorrow's customer experiences will resolve them.
Join UiPath at Customer Contact Week 2026 to see how leading organizations are combining conversational AI, automation, orchestration, and agentic workflows to transform customer service from simple interactions into fully autonomous resolutions.
Whether a customer inquiry can be answered instantly, completed through automated transactions, or requires complex back-office processing, UiPath helps organizations orchestrate every step of the journey—across people, systems, and AI agents.
Autonomous Resolution
Move beyond answering customer questions to completing customer requests.
UiPath augments conversational AI, agent assist copilots, and customer engagement platforms with automation that can execute transactions, retrieve information, update systems, and resolve issues end-to-end.
Voice & Chat Agents
Create intelligent customer interactions through AI-powered voice and chat experiences.
Through our partnerships with Forethought and UiPath conversational agents, organizations can deliver personalized, compliant, and scalable customer engagement while connecting conversations directly to enterprise workflows and automation.
Agentic Testing for Autonomous CX Agents
Ensure conversational agents and autonomous workflows perform as intended before they reach customers.
UiPath enables organizations to test customer journeys, validate AI-powered experiences, and identify issues across customer-facing and back-office processes before deployment.
See UiPath in action
Join the webinar to see a demo of how UiPath helps organizations:
Move beyond conversations to autonomous resolution
Orchestrate work across enterprise applications
Augment conversational AI and agent-assist solutions
Continuously test AI agents and customer service workflows
Improve customer outcomes while increasing operational efficiency
Our experts will showcase how conversational AI, automation, orchestration, and testing work together to create customer experiences that don't just respond—they resolve.
Recap the conversation
CCW Innovation Summit | No More Broken Promises: 5 Tech Trends That Will Actually Transform Customer Contact
Tue Jun 23, 3:30 PM - 5:00 PM | Caesars Forum, CCW Innovation Summit
In this panel session featuring industry leaders, we revealed why so many promises of CX transformation have gone unfulfilled. More importantly, we shared the 5 trends that actually can transform customer contact – and the specific action steps you can take to capitalize.
What you missed at CCW
Join our post CCW webinar July 9th for Key Takeaways from CCW 2026.