They were trying to move to digital systems but transferring a flood of paper files into a digital database by hand was not only taking too much time and too many people, but it was also adding critical errors. And updating digital records every time medical or financial information changed wasn’t happening consistently either, because—not surprisingly—health care professionals preferred to spend their time working with patients, not paper.
Another big pain point: inventory management. An inefficient, non-real-time inventory tracking system meant that 20-30% of the hospital’s supplies went unused.
Appointment cancellations and no-shows were also a huge headache, because they often couldn’t be filled at the last minute—leaving the hospital with a revenue gap even though other patients were waiting long times for their visits.
A healthy outcome: a more efficient hospital and happier patients
When the hospital implemented RPA, the effects were rapid—and profound. RPA allowed it to:
With intuitive drag-and-drop development, rapid testing and deployment, and secure, compliant data management, the automations built and delivered on the UiPath platform support healthy growth and happy patient experiences.
A software robot’s expense is typically one-fifth the cost of a full-time healthcare staff member . RPA can deliver up to 47% overall savings, especially in healthcare payer BPO . With UiPath’s intelligent scheduling and multi-tenancy, healthcare providers can leverage a cost-effective workforce and significantly reduce operating costs. Robots can be deployed in the cloud or on-premises from a single central server, so you can automate across multiple independent business units.
Keeping patient data private is critical. That’s why UiPath does not locally store any process-related data from software robots. The platform only maintains robot-related activity reports, either locally or on the Orchestrator if using the server option. Patient information accessed during automation of data transfers or claims processing is always confidential.
Imagine a front office where robots can handle day-to-day patient requests coming through helpdesks or communication platforms—freeing up people to respond to more complex issues. It’s not only possible—it’s happening today. By integrating capabilities from Google, Microsoft, Druid, IBM & ABBYY cognitive and OCR services, UiPath robots can carry on chats, fetch, understand and extract relevant information from documents, and even perceive sentiment. Patients receive faster responses to their inquiries, at lower cost to you.
UiPath non-intrusively runs automation through human-like interactions with the user interface using intelligent computer vision. Because the software is a process and is application-agnostic, UiPath allows automation of existing healthcare systems and applications (both native and web) to be modeled without affecting the underlying code. And if, like the vast majority of large healthcare providers, you’re working in a Citrix environment you’ll want to know that UiPath runs 8x-10x faster where there is no access to the application’s user interface elements.