Healthcare automation works for you, so you can focus on work that matters

Doctor focusing on child

In the United States alone, UiPath has deployed the equivalent of nearly 1 million FTEs to do burnout-inducing administrative tasks so healthcare workers can thrive.​

Whether you're a payer processing claims forms or a provider charting during your off hours, the administrative burden in healthcare is high. But when the work you want to do is buried under the work you have to do, don't lose heart.

Lose the work your heart's not in.

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Events

FORWARD VI Summit on-demand: Healthcare and life sciences: AI at the intersection

Join us at this year’s Healthcare and life sciences summit, where we explored how AI-powered automation is at the intersection of the work you must do now to build a strong business foundation and the innovative work that’s critical for growth. Speakers discussed: creating a strong foundation for business areas like revenue cycle management, care delivery, claims management, research and development; moving from desktop automation to enterprise-wide digital transformation what AI use cases actually look like for healthcare and life sciences. View all sessions on-demand.

Forrester

225,000

Hours saved by automation after three years
McKinsey

$1 trillion

Known improvement opportunities in healthcare
Accenture

30 - 40%

Lower cost of underwriting and claims processing with automation

Comprehensive healthcare automation

In a world of point solutions, the UiPath Business Automation Platform does it all

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Lower cost of care

Ensure tight integration between payers and providers to lower costs.

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Data-driven healthcare

Transform document-based healthcare processes to intelligent, data-driven processes.

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Holistic view of data

See all critical information and insights in one place for optimized decision-making.

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Empowered workforce

Reduce manual work to improve staff retention, experience, and upskilling.

Ready to automate EMR workflows, claims systems, document management, data transfer, process intelligence and insights, and desktop inefficiencies? Learn how UiPath empowers your organization to automate it all.

Improved staff experiences

Case Study

InHealth improves staff & patient experiences

"Our vision from the outset was to improve our people experience, making work better for our teams and to free up their time so they could spend more of it doing what they love—supporting our patients," said Harpreet Sanghera, Head of Transformation at InHealth.

Read the case study
Provider shakes hands with business partner.

Case Study

Omega Healthcare reduces DSO from 30 days to 7 days

“We are projecting huge financial savings through automation. The next step for us would be to integrate multiple workflow platforms with automation tools, to align with our BOT plus PLATFORM strategy,” says Vijayashree Natarajan.

Read the case study
Providers smiling over paperwork and electronics.

Case Study

ApprioHealth increases claims management volume by 7X

"We've been successful with UiPath products where other vendors couldn't do the job. Using AI Computer Vision, we can do it quickly and ensure it's consistent, without having to worry about constantly updating the automations," said Dan Stoudt, Solutions Architect, ApprioHealth.

Read the case study

Top automation areas

Healthcare Payers & Providers

Healthcare insurance payer call center

Healthcare payers

More than an insurance payer, you're a healthcare partner.

Payer organizations perform essential health insurance payment processes. But innovators know they can have a larger role in the member and provider healthcare landscape.​ UiPath business automation helps you drive efficiencies in traditional payer processes, while becoming a differentiated healthcare partner for providers and members alike.  ​

  • Claims Management

    Simplify & modernize claims processes.

    Making claims decisions doesn't have to be a highly manual process with a high administrative price tag to match. Intelligent business automation empowers you to reduce errors while making adjudication processes hands-free.​

    Ask us about these business use cases:

    • Multi-Channel Intake

    • Member & Provider Info Edits

    • Member Eligibility Validations

    • Medical Necessity Validations

    • Review Case Determination

    • Claim Processing Audit

    • Claims Adjudication

    • Claim Payment Adjustments

    • High Dollar Claims Audits

    • Post-Authorization Case Review

  • Care Management & Behavioral Health

    Deliver personalized care programs.

    As a key healthcare partner, you want to deliver innovative programs that help improve clinical outcomes and ensure at-risk members get treatment on time. With a full view of patient health information, as well as individualized member insights, you can collaborate with providers and engage with members effectively. ​

    Ask us about these business use cases:

    • High Risk Member Identification

    • Member Outreach Scheduling

    • Risk Assessment

    • Personalized Care Plan

    • Duplicate Case Identification & Merge

    • Eligibility Management

    • Questionnaire Management

    • Member Clinical History Data Gathering

    • Member Correspondence Letter Generation

    • Scheduling Appointments

    • Monitoring Progress

  • Provider Management

    Effortlessly manage & use provider data.

    When managing healthcare data becomes too time and labor intensive, leveraging that data to improve provider and member experiences is nearly impossible. Business automation for provider data management gives payers a central role in helping providers lower costs and members reach their health goals. 

    Ask us about these business use cases:

    • Provider Request Document Checklist

    • Roster Data Formatting & Mapping

    • Update Provider Data

    • Provider Data Correction - NPI, PHIN, PIN

    • Provider Correspondence & Notifications

    • Sanctions Validation

    • Provider Taxonomy Management

    • NPI, Education & Address Validation & Verification

    • Provider Contract Setup

    • Payment Reconciliation

  • Contact Center

    A perfect score for every interaction.

    Your Net Promoter Scores (NPSs) matter. Your call center's ability to provide accurate information in response to inquiries is crucial to ensuring a positive reputation with providers and members alike. ​

    Ask us about these business use cases:

    • Account Inquiries & Benefit Look-Up

    • Claims Status Request

    • Insurance Verification

    • Plan 360 View & Care Coordination

    • Pre-Certification & Authorization Status Check

    • Previous Call History Summary

    • Address Validation & Changes

    • Member Demographics Updates

    • COB Inquiries

    • Claim Billing Inquiry

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Claims Management

Simplify & modernize claims processes.

Making claims decisions doesn't have to be a highly manual process with a high administrative price tag to match. Intelligent business automation empowers you to reduce errors while making adjudication processes hands-free.​

Ask us about these business use cases:

  • Multi-Channel Intake

  • Member & Provider Info Edits

  • Member Eligibility Validations

  • Medical Necessity Validations

  • Review Case Determination

  • Claim Processing Audit

  • Claims Adjudication

  • Claim Payment Adjustments

  • High Dollar Claims Audits

  • Post-Authorization Case Review

Provider focusing on patient

Healthcare providers

Patients and paperwork shouldn't compete for care.

Behind every stack of documents on a healthcare provider’s desk and every email in their inbox is a story:​ A patient with a health challenge to solve. ​A provider who will spend their evening charting. ​

UiPath enables the provider-patient relationship to shift back to building rapport and giving and receiving care – instead of information transactions and provider homework headaches. ​

  • Patient Access

    Move patients into care swiftly.

    A patient's care journey begins well before they visit a provider. The pre-work of onboarding a patient, i.e., insurance verification, data collection, scheduling, etc., is accelerated by using business automation to ensure people who need care become patients as swiftly as possible.

    Ask us about these business use cases:

    • Patient Onboarding

    • Scheduling

    • Insurance Verification & Eligibility

    • Document Intake

    • Referrals Management

    • Point-of-Service Collections

    • Financial Clearance & Planning Initiation

    • Appointment Reminders

    • Outreach

    • Pre-Certification & Prior Authorization Submissions

  • Care Delivery

    Personalize care to accelerate healing.​

    Aggregating, organizing, and understanding patient data shouldn't prevent providers from delivering personalized care. Business automation for healthcare allows providers to tailor care plans and put healing back on track.

    Ask us about these business use cases:

    • Charge Capture & Coding

    • Documentation

    • Lab & Radiology Reports Triaging

    • Check-In

    • Check-Out

    • Lab Order Entry

    • Dx, X-Ray, & Radiology Order Entry

    • Medication Management

    • Phone Triage & Follow-Up Calls

    • Remote Visits & Monitoring

  • Revenue Cycle Management

    Realize revenue faster.

    Highly manual claims processes, managing patient payment plans, and dealing with time-consuming audits: these are roadblocks that keep providers from realizing revenue in a timely manner. ​

    With business automation driving efficiency in revenue cycle management, you'll have the resources you need to provide effective, innovative care programs and services and attract and retain top medical professionals

    Ask us about these business use cases:

    • Prior Authorization ​

    • Insurance Claims - Posting

    • Patient Payment - Posting

    • Coordination of Benefits: Primary, Secondary, & Tertiary

    • Price Transparency & Real-Time Estimates

    • Revenue Integrity - Payment Audits (Under & Over)

    • Provider: Insurance Enrollment

    • Revenue Integrity - Charge Description Master (CDM) Management

    • Revenue Integrity - IME or IMR Audits (CMS & Medicare Advantage)

    • Insurance Claims - Denied & Rejected Follow-Up

  • Practice Management

    Reduce clicks. Increase care quality.​

    You know you're experiencing administrative abrasion when providers spend more time clicking a computer mouse than interacting with patients and staff can't scale to tackle the tasks that keep healthcare organizations running smoothly and safely. ​

    Ask us about these business use cases:

    • Clinic Staffing & Scheduling

    • Regulatory & Compliance Reporting

    • P&L Reporting

    • Charge Capture, Documentation & Coding Audits

    • HEDIS Reporting

    • Indexing & Routing Documentation

    • Care Coordination

    • Patient Communications

    • Population Health Management

    • Disease Tracking & Trending

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Patient Access

Move patients into care swiftly.

A patient's care journey begins well before they visit a provider. The pre-work of onboarding a patient, i.e., insurance verification, data collection, scheduling, etc., is accelerated by using business automation to ensure people who need care become patients as swiftly as possible.

Ask us about these business use cases:

  • Patient Onboarding

  • Scheduling

  • Insurance Verification & Eligibility

  • Document Intake

  • Referrals Management

  • Point-of-Service Collections

  • Financial Clearance & Planning Initiation

  • Appointment Reminders

  • Outreach

  • Pre-Certification & Prior Authorization Submissions

More to explore in healthcare

Don't miss these featured resources, upcoming events, and recaps.

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Becker's infographic: Bridging the great healthcare divide

Brochure

Becker's Healthcare: Bridging the great healthcare divide

In this infographic, learn how can you use Al-powered automation to put the focus back on people instead of paperwork.

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Cognizant customer story hero image

Case Study

How Healthcare Organizations Unlock Productivity by Processing Semi-Structured Documents with UiPath Document Understanding and AI Center
See how Cognizant successfully used UiPath to help a leading New York-based healthcare provider achieve an advanced state of workflow automation.
Read the case study
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customer experience in healthcare

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Customer experience in healthcare

Get this e-book to learn how these innovative solutions empower patients, liberate healthcare professionals from mundane work while enhancing efficiency.

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Make every process feel better. Talk to us to learn more.