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Mending the Healthcare industry with RPA

Healthcare meets RPA

As patient numbers grow, healthcare providers are challenged with managing levels of inventory, supporting digitization of patient files, optimizing appointment scheduling, and executing billing and claims processing. To help overcome these operational pain points, more and more healthcare providers are embracing RPA to alleviate these
challenges and drive enhanced efficiency and growth. Healthcare is predicted to have a 36% automation potential. This means more than a third of healthcare tasks—especially managerial, back-office functions—could be automated, allowing healthcare providers to offer more direct, value-based patient care at lower costs and increased efficiency.
A real-life scenario

RPA’s impact on Healthcare Industry challenges

RPA helps alleviate healthcare customer pain points

Let’s take a look at a general care hospital in Europe with nearly 2,000 employees, 70,000 emergency visits and 300,000 outpatient annually. This healthcare provider had an increasing client base and struggled to maintain a supportive operational infrastructure. Of course, it was essential to keep up the same standard of patient care it previously delivered. The hospital faced numerous labor-intensive challenges, many of which stemmed from inefficient macros and a reliance on the manual labor of employees.


Like many other healthcare providers, the hospital was still highly dependent on paper records such as patient medical files and financial documents. Transferring these paper files into a digital database by hand was time-intensive and involved significant human error. Even more so, keeping digital records up-to-date manually for every change in medical or financial information was nearly impossible to maintain because this prevented employees from spending the necessary face-time with patients.


Another pain point was inventory management. The hospital monitored the supply levels of every inventory item, right down to syringes, gloves, and needles, based on anticipated demand and previous use. Yet, an inefficient inventory tracking system meant that 20-30% of its supplies went unused. The hospital was also faced with significant proportions of appointment cancellations, which were especially costly if the empty space could not be filled. Due to these no-shows, many other patients were unable to access services in the time-frame needed.


RPA increases control of operations


The hospital turned to RPA in order to regain control of its operational processes and significantly improve the patient experience. Through RPA, the hospital was able to eliminate a significant number of internal functional silos and provided its patients with increased transparency. Automation streamlined the supply chain by determining optimal inventory levels based on previous needs and patterns in the demand, especially through the use of real-time reporting.  At this point, the hospital was using software robots for roughly 80% of claims and billing, thereby reducing processing costs from $4 to $1 per claim.


Patients welcomed the change. More than 75% of them (across all age groups) wanted to use innovative and functional digital services. The increasingly digitized infrastructure supported by RPA was a success. Patients were able to access their medical histories, billing information, and appointment scheduling and reminders from a unified online platform, which resulted in optimized appointment turnout and more timely payments. While RPA provided operational improvements for the hospital, the patients were the ones who most significantly benefited.

The right benefits, delivered

Intuitive user interfaces. Ease of implementation. The ability to cut the complexities and eliminate the redundancies in today’s healthcare industry. With UiPath, make the most of a simple user experience with streamlined implementation and unparalleled customer support. Our RPA solutions boost operational growth and create a positive patient experience unmatched by other companies throughout the automation industry.

Streamlined front-office support

Patients are at the forefront of the healthcare industry, and RPA allows service providers to improve the quality of their forward-facing operations. With its cognitive RPA, UiPath’s automation is able to achieve complex language, named entity recognition, and sentiment analysis capabilities by integrating Google, Microsoft, IBM & ABBYY cognitive and OCR services. When applied to digital helpdesks or communication platforms, UiPath’s front office capabilities allow software robots to efficiently respond to patient requests.

Enhanced data confidentiality

UiPath does not locally store any process-related data from software robots. The platform only maintains robot-related activity reports, either locally or on the Orchestrator if using the server option. Patient information accessed during automation of data transfers or claims processing is always confidential.

Superior system compatibility

UiPath non-intrusively runs automation through human-like interactions with the user interface using intelligent computer vision. Because the software is a process and is application-agnostic, UiPath allows automation of existing healthcare systems and applications (both native and web) to be modeled without affecting the underlying code. It also works exceptionally well in Citrix environments (8x-10x faster) where there is no access to the application’s user interface elements. This is crucial since 90% of large healthcare providers leverage Citrix solutions. 

Better cost management

A software robot’s expense is typically one-fifth the cost of a full-time healthcare staff member. RPA can deliver up to 47% overall savings, especially in healthcare payer BPO. With UiPath’s intelligent scheduling and multi-tenancy, healthcare providers can leverage a cost-effective workforce and significantly reduce operating costs. Robots can be deployed in Cloud or on-premises from a single central server, making automation possible across multiple independent business units.

Success Story

Improving healthcare services with UiPath. Leading US healthcare service provider automates customer requests to improve accuracy and accelerate service.

Read Our Guide

Success Story

Improving healthcare services with UiPath. Leading US healthcare service provider automates customer requests to improve accuracy and accelerate service.

Read Our Guide

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