For enterprises, BPOs and shared services that use large scale, high-volume human labour, with an intrinsic exigency for productivity and cost efficiency, RPA technology adds impetus to business innovation and profitability. It enables organizations to configure software robots that automate manual and repetitive rule-based tasks at a fraction of the cost of their human equivalent, and to integrate without disrupting the legacy system.
Despite efforts in process re-engineering and the use of technologies, such as ERP, OCR and EDI document management and e-invoices, fundamental issues remain. Many organisations have decided to simply outsource their A/P function and reduce costs through labour arbitrage.
Several challenges lie at the root of this problem:
At the heart of the business of Insurance is Claims Processing. It is at this stage that the insurance company meets its commitment to its customers, sets standards of service, drives credibility and fulfills its obligations. The claims environment is deeply reliant on
process speed and accuracy to meet customer demands, as it involves layers of administrative, managerial and customer service functions, marked by information intensive manual tasks and problematic document formats.
Today, when organisations look for ways to optimise their business processes and achieve greater operational efficiency, automation is where the conversation starts. Enterprises of all sizes turn to Business Process Automation (BPA) for a results
oriented solution to automating repetitive, rote activities and streamlining process workflows that involve integration and communication between multiple business and IT environments.
Today, when organisations look for ways to optimise their business processes and achieve greater operational efficiency, automation is where the conversation starts. Enterprises of
all sizes turn to Business Process Automation (BPA) for a results-oriented solution to automating repetitive, rote activities and streamlining process workflows that involve integration and communication between multiple business and IT environments.
You can “train” virtual robots that process business transactions to emulate human actions on the user interface of applications. A robot then follows the process steps and business rules defined in a flow-chart document.
Dealing with the user interface of various applications is no small feat. If you have used other products, you’ve become accustomed with cumbersome scripting techniques.
Enter the robot, which will see and drive the user interface just like you. You simply use our screen recorder tool, which translates your actions into logical process steps, to show the robot how to use an application.
UiPath sees the elements that make up the user interface, like a human does, and works with logical controls buttons, links, drop downs and text areas. It can recognise them by using their properties.
Today, it’s becoming more common for small to medium enterprises to hire out repetitive data entry and collection tasks in order to cut costs and focus on their core competency. Without robotic automation, every BPO provider has to deal with large staffing costs, inaccurate results, thin profit margins, and the
fact that data entry can be difficult on employees. Beyond the traditional costs, businesses often spend large amounts of money training employees to use custom software only to have them quit months later. Therefore, rule-based tasks should be automated in order to cut costs and save FTEs.
Robotic process automation uses software robots that are trained and deployed to automate repetitive, rules-driven tasks in the back office. For organizations, these routine back office processes
are costly, prone to error and inefficient, so automation can contribute greatly by improving operational performance and optimizing resources.
Customer satisfaction is essentially the key goal of call centre performance, as good customer experience management drives immediate profitability and long-term success.
The call centre automation can deliver enormous benefit as the quality and effectiveness of interactions at all touch points is pivotal.
Call centres use multiple systems and applications that agents have to promptly navigate while at the same time managing their interaction with customers impeccably. Jumping to and fro between disparate channels shifts focus away from the customer, lowers agent productivity and potentially endangers data accuracy. Additionally, post-call wrap up will take almost as much time as the call itself, thus negatively impacting upon agent productivity.
An integrated automation solution can link the systems and applications in one console, build a unified knowledge base that delivers relevant data in real time, and automatically set up and kick off processes for an efficient post-call wrap-up. Agents are freed from having to process repetitive, manual tasks and can focus on developing their customer-centric skills.