Even though the telecommunications industry is well-established, providers continue to face unique challenges in delivering innovative services to their customers. As more and more people turn to telecom companies to keep them connected with globalized networks, telecom providers must compete with one another to provide the fastest, most affordable, and cutting edge services. Yet, many of these companies are burdened with large volumes of operational processes — managing data, controlling cost and business efficiency, increasing business agility, acquiring and retaining talent, developing new services — that prevent them from focusing on the most critical aspect of their business: their customers.
As such, the telecom industry is well positioned to take advantage of innovative automation technologies to help them address their pain points and streamline their business operations, ultimately giving them an advantage in a competitive market. In a 2016 Blueprint Report for Accenture, Horses for Sources suggests that “Intelligent automation and, in particular, robotic process automation (RPA) will become deeply integrated into telecom business processes” within the next two to three years.Read More