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UiPath RPA Innovator Series: A Conversation with EY's Chris Lamberton

UiPath sat down with Chris Lamberton, EY’s London-based EMEIA RPA Leader for Financial Services.

His role includes helping clients use Robotic Process Automation (RPA) to transform the agility and financial performance of their organizations, with a particular focus on bringing digital and cognitive capabilities to the customer relationship.

In this interview, Chris gives readers the benefit of his and EY’s extensive client experience as he expresses views on: how Robotic Process Automation enables insurers to overcome legacy IT challenges; what product innovations led to the current surge in RPA adoption; why many implementations fail.

By David Eddy,  17 January 2017
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Does Robotic Process Automation Mean Economic Doom?

In the past years and months, there has been significant buzz surrounding the rise of automation technologies — robotics, robotic process automation (RPA), artificial intelligence (AI), cognitive technologies, and machine learning. A significant portion of this discussion has been centered around how these technologies will impact jobs and the overall global economy.

For example, a recent study by Citi and the University of Oxford’s Martin School found the automation potential of jobs to be around 38% in highly skilled, developed countries with much higher percentages of around 85% being possible in developing countries. As a result of these statistics and other research regarding automation, there is noteworthy controversy among experts, insiders, and researchers about whether automation technologies will have positive or negative economic consequences. It can be argued automaton can provide time liberation and costs saving that will enable companies and their employees to focus on more creative, innovative, and value-adding activities; on the other hand it can also be argued automation will eliminate the need for human workers entirely and spell doom for the economy.

By Nick Ostdick,  12 January 2017
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Teach Me: Automation’s Role in Education

Without even recognizing it, many of us already interact with automation on a daily basis to simplify everyday tasks. We receive automated order confirmations after placing online orders, use “smart” devices to regulate our thermostat and lock our doors when away from home, or maybe use a parking assist feature on our car. These kinds of automations are infiltrating workplaces and homes at a rapid pace, and the average consumer is quickly experiencing a semi-automated lifestyle in all aspects of their day-to-day lives. Despite all of this, the impact that automation has on education systems is hardly considered — however, automation’s role in education is most definitely a topic for discussion.

By Nick Ostdick,  15 December 2016
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Looking Forward, Looking Back: Five Key Moments in The History of RPA


It’s a cliche, but like so many cliches, it’s true: You can’t truly understand where you’re going without understanding where you’ve been. Whether in life or in today’s global business climate, this statement rings true now more than ever, particularly in the emergence and development in robotic process automation (RPA) in a number of industries across the globe.

We’ve discussed in length in previous entries how RPA is a disruptive technological development that has changed the way companies both large and small manage their back-office processes, operational duties, and even customer-facing tasks. Whether it’s removing the number of keystrokes employees must deploy to complete tasks or using advanced, intelligent robotic systems to completely reimagine how a company conducts internal audits or reviews detailed analytics on company performance, RPA has been embraced as a key driver in leveraging efficiency and productivity.

By Nick Ostdick,  6 December 2016
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Accounts Payable (A/P) Automation with RPA

Executing finance and accounting processes, specifically accounts payable (A/P), poses a significant pain point for many businesses across various industries. Even in today’s technologically advanced business world, many accounting departments still rely on manual employee involvement and paper invoices in order to process payments. At the same time, many other companies depend on outsourcing to BPOs in order to have their finance processes transacted.

A/P processes are repetitive, time-consuming and typically require high levels of involvement from employees. As such, robotic process automation (RPA) is an excellent fit for the automation of A/P processes. But even so, recent research by Basware and MasterCard indicates only 20% of companies use automation software internally to alleviate their accounts payable headaches. While RPA isn’t a one-size-fits-all solution for all companies, the technology has the ability to help companies streamline their financial tasks in order create enhanced efficiency and operational control.

With this in mind, let’s consider the benefits - and challenges - of implementing a RPA solution to automate financial tasks, as well as the role BPOs can play in this process.

By Nick Ostdick,  24 November 2016
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The Benefits and Challenges of RPA Implementation

With the implementation of any new technology, it’s important to consider not only it's value proposition but also recognize the importance of a successful implementation to the ultimate performance of  the technology within your company. RPA (Robotic Process Automation) is no exception and provides both compelling benefits and implementation challenges to new users.  

Based on recent findings from KPMG’s Global Sourcing Advisory Pulse Survey titled Robotic Revolution, technology experts believe “The opportunities [from robotic process automation (RPA) implementation] are many — so are the adoption challenges...For most organizations, taking advantage of higher-end RPA opportunities will be easier said than done.”

That certainly sounds a bit ominous and definitely begs the question: What are these difficulties? What value-added services can RPA provide? What are some of the roadblocks and success stories regarding implementation?

By Nick Ostdick,  3 November 2016
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Why RPA is Right for The SMB

Like all companies, the small and midsize business (SMB) encounters unique operational challenges in realizing its full potential. According to a recent report published by Tech Aisle, some of the top ten business issues for SMBs in 2016 include managing uncertainty, reducing operational costs, increasing business growth, increasing profitability, attracting and retaining new customers, improving workforce productivity, and improving quality of products and processes.

Leveraged by large global corporations to increase efficiency, enhance accuracy, and improve scalability of business activities ranging from a simple data migration task to claims processing, robotic process automation (RPA) helps companies streamline practices and enhance efficiencies. While commonly deployed by larger organizations, RPA’s capabilities beg the question: Can SMBs implement RPA to address their own pain points and realize the same RPA benefits that larger enterprises do?

By Nick Ostdick,  27 October 2016
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UiPath Innovator Interview Series: Sitting down with Shantanu Ghosh of Genpact

UiPath spoke with Shantanu Ghosh, the Genpact Senior Vice President responsible for all horizontal service lines, in particular: Finance & Accounting; Sourcing & Procurement and Human Resources. A member of the Genpact Leadership Council, he also leads the company’s Consulting & Risk Advisory Services.

By David Eddy,  25 October 2016
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RPA and Operational Analytics

Robotic process automation (RPA) is emerging as the leading technology for process automation and is giving companies the ability to make great strides in executing business activities more efficiently. While RPA is credited with being transformational due to its automation capacities, one of RPA’s under-discussed features is its ability to provide operational analytics. RPA generates and gathers data that allows companies to analyze and act on advanced metrics. This not only helps organizations streamline business processes, but it also allows companies to more quickly achieve specific benchmarks and goals.

For example, we know RPA software robots can process an order, but they can also provide information about the amount of time it takes to complete the transaction and if any exceptions were generated during the process. This window into a company’s operational structure can be a key driver in leveraging lean processes and strategies if companies adequately review this data and implement its lessons.

By Nick Ostdick,  18 October 2016
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How RPA Creates (Not Kills) IT Jobs

If you want to truly examine how robotic process automation (RPA) is changing the way in which the world works, you need look no further than the IT sector. As a burgeoning industry itself, IT is perhaps the first wave of industries in which RPA is thought be eliminating jobs - unjustly so. By automating repetitive and high volume business activities such as order processing or copy-paste tasks, RPA allows businesses to leverage the benefits of increased productivity and efficiency by freeing time for employees to focus on value-adding activities, such as those that involve direct interaction with clients or optimization of inefficient business processes.

For these reasons, it’s been suggested the abilities of RPA give the technology the potential to eventually replace the human workforce, IT jobs in particular. But leading experts tend to dismiss the topic of job displacement within the IT industry as well as in other fields, and the widespread consensus is that replacement of humans employees by robots is not the case.

By Nick Ostdick,  11 October 2016
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UiPath Blog

What is Robotic Process Automation (RPA)? How can you automate and improve business processes? Are you in need to go to market faster, make your organization more effective, want to test functionality and integrate applications in hours rather than days and weeks? Whether you are just starting or looking for expert advice, chances are you'll find something to improve your work.

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