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UIPATH FOR CONTACT CENTERS

Automate contact center and watch customer understanding and customer satisfaction go up

Contact Center Automation Hero

Discover how contact center RPA transforms the customer experience while improving margins.

Take a new approach to age-old challenges with contact center process automation

30%

average handling time (AHT) reduction

35%

reduction in customer call volume

10X

performance increase

Empower agents to deliver great experiences that drive more revenue, decrease costs, and improve customer loyalty.

Take the robot out of your call center agents

Deliver better service faster with consistency across channels

Contact Center RPA - Demand Gen
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Webinar

See how contact center RPA drives innovation 

Learn how Fiserv created automations quickly while still maintaining service standards.

See Contact Center process automation in action

Enable customers to self-serve

Watch Geisinger’s story

Empower agents to deliver personalized experiences

See the Royal Mail story

Improve customer loyalty

See Heritage Bank’s story

Boost agent productivity

Discover how call center automation makes you more customer-centric

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Provide customers the self-serve tools to resolve issues without an agent.

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Automate manual quality assurance tasks to improve compliance.

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Reduce agent training times by eliminating the need to navigate disparate systems.

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Build a single automation that can scale across channels for more consistent and faster service.

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Reduce workloads so agents can focus on developing soft skills.

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Give team leads more time to mentor agents by automating administrative tasks such as scheduling, onboarding, and offboarding.

Optimize your customer experience with front-to-back automation
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White paper

Improve experiences for customers and employees with contact center RPA

Learn how contact center automation can deliver exceptional customer experiences, enhance agent productivity, and accelerate digital transformation. 

Automate your contact centerand drive down costs

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Data extraction

Software robots with artificial intelligence (AI) can read and understand documents and emulate aspects of human decision-making—expanding the range of contact center use cases.

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System and process integration

Automation can bridge the gaps between incompatible systems for customer relationship management (CRM), inventory, and shipping—helping create smoother contact center processes that span functional silos.

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Democratized automation development

Translate your customer service expertise into faster, smarter ways of doing things. Give your team the tools to build, monitor, and maintain automations without IT assistance.

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Human-robot collaboration

Attended robots can streamline and simplify many of the most common contact center processes and loop in their human counterparts when there’s a decision or specific action required.

Start automatingyour contact center now

Check out the UiPath Marketplace for a look at the prebuilt call center automations and connectors that are ready to help you make a difference today.

Connect with customersanytime, in any channel

Accelerate adoption of omni-channel approaches and drive down your costs.

We’ll show you how.