All
uipath.com
Forum
Docs
Close
Try UiPath Free

Automation for the Public Sector

Public sector hero image

Deliver more to citizens and accelerate your mission with a fully automated enterprise™

Explore the leading automation platform in government

In federal, state, and local government—defense, civil, intelligence, healthcare, and beyond—UiPath automation is hard at work, increasing capacity, speed, accuracy, and resilience.

92

US federal departments and agencies

28

US states

100's

of public sector organizations wordwide
RPA’s expanding role in government
Icon - Analyst Report

Analyst Report

RPA’s expanding role in government

The FedScoop and StateScoop survey confirms it: government is electing to automate.

UiPath automation helps government meet its biggest challenges

Meet government's biggest challenges with UiPath automation

icon

Citizen services delivery

Whether it is swift and accurate delivery of critical resources and benefit processing, or contact center activities, people in government everywhere need to work smarter. And personal digital assistants that take on time-consuming routine tasks can help.

icon

Technology modernization

Digital assistants emulate human keystrokes and "read" screens to move data from old systems to new ones—quickly, securely, and without errors—with no “rip and replace." RPA also works with existing technology to modernize operations without changing your current systems.

icon

Healthcare in government

Healthcare faces big challenges: interoperability, keeping communities healthy, fighting rising costs, and ensuring veterans and the military get the care they deserve. RPA can be a potent treatment for these issues and many more.

icon

Fraud, waste, and abuse (FWA)

Whether intended by bad actors or unintended by human error, FWA costs tax payers billions of dollars each year and is a universal problem for agencies. RPA + AI/ML does the repetitive checking, verifying, scanning, coding, and algorithmic predictions without delaying services to citizens.

Automation can save the public sector 1.3 billion hours a year*

*Deloitte Government Trends 2020

  • Contact center modernization

    When robots take on system-to-system interactions, contact center agents have more time to focus on human interactions.​

    • Automatically bring data from multiple cloud and legacy systems together into a single agent-friendly interface​

    • Insert updated data into multiple backend systems during and after the call​

    • Generate pre-populated, context-specific forms with a single click​​​

    Watch the demo
  • Benefits and claims processing​

    Any benefits-paying agency—health, unemployment, housing, family assistance, transportation, social security, and many more—knows that the process must be fast, fair, and accurate. ​​So more and more, they’re turning to robots to help them:​

    • Verify identity​ and confirm the correct benefit payments and remittance details​

    • Flag suspicious or incorrect transactions​

    • Meet COVID-related demand increases​

    Read use case
  • Document processing

    Robots with UiPath Document Understanding can:​

    • Extract data from any document—digital, paper, PDFs, handwritten​

    • Enter data into forms and capture systems, accurately and tirelessly​

    • Digitize and archive mountains of backlogged paper all by themselves​

    Watch the demo
  • Fraud, waste, and abuse

    Find and eliminate more waste in benefits and payment systems, improve fiscal oversight, and gain capacity to serve more customers by letting your robots:​

    • Run the checks and models you need to identify instances and uncover patterns of intentional and unintentional fraud ​

    • Automatically deploy scheduled audits of payments and processes and report out on any issues​

mac
robot

1 / 4

Reduce call times while improving call outcomes​

When robots take on system-to-system interactions, contact center agents have more time to focus on human interactions.​

  • Automatically bring data from multiple cloud and legacy systems together into a single agent-friendly interface​

  • Insert updated data into multiple backend systems during and after the call​

  • Generate pre-populated, context-specific forms with a single click​​​

Watch the demo

Focus more on the mission, and less on minutia—securely and confidently

icon

Governance and compliance

Maintain continual activity monitoring, access controls, and complete audit trails.

Get robust, safe credentialing for robots (and note, bots are not self-aware, do only what their programming allows, and can’t elevate their credentials).

Explore UiPath Automation Ops ->

icon

Training and adoption

Get training options including free, online UiPath Academy and remote training and webinars from Carahsoft. Expand adoption and usage with apps-like interfaces from UiPath Apps, and personal desktop robots from UiPath Assistant. Democratize automation with a citizen developer program leveraging simple-to-use StudioX.

icon

Knowing what to automate

Use AI to understand your processes and discover the best ones to automate with Process Mining and Task Mining.

Read the blog ->

Trust us, we’re secure

Relax, we’re reliable and secure

Get a 99.9% uptime guarantee, SOC 2 Type 2, ISO 9001, ISO/IEC 27001, and Veracode Verified™.

Use the automation platform named a leader by independent research

More to explore in automation and the public sector

Find flexibility, capture capacity, and super-serve citizenry with UiPath automation for the public sector​