Although still a relatively young technology, RPA has managed to break the mould in terms of how companies approach their business processes, by providing solutions that deliver speed, accuracy, simplicity and efficiency. Moreover, RPA has also dramatically changed the role and purpose of BPOs in the market, triggering an ever increasing need for change and evolution. With the emergence of even more disruptive technologies, such as cognitive and AI tools, the buzz around automation is getting bigger and bigger.
With these issues in mind, Horses for Sources organized a webinar with the theme “Beyond RPA”. This paper covers its main topics, namely: RPA's impact on the BPO market, the essential aspects to successfully implement RPA that organizations need to keep in mind, and the evolution of RPA with the advent of cognitive and AI tools.