Deploy AI powered chatbots or voicebots that enable self-service to reduce call volume, reducing the load on agents.
Reduce call volume by up to 50%
Improve first contact resolution
Empower agents with the right information, at the right time, to resolve customer issues rapidly, and offer solutions based on personalized, predictive insights.
Reducing training time and costs
Reduce handling time by as much as 40%
Hand off post-call updates and fulfillment activities to robots, so customers get faster results and agents can help more customers.
Reduce customer wait times
Improve customer satisfaction
Orchestrate your end-to-end experience by connecting your CRM, ERP, IVR, chatbot and mainframe systems with robots that know when to handoff the next task to a robot or to a human.
Rapid time to value
Reduce error rates
UiPath for Contact Centers provides intelligent automation across the entire customer service lifecycle to help you drive exceptional customer experiences, enhance agent value and accelerate digital transformation efforts leveraging your existing technology infrastructure.Get the whitepaper