Back in the day, process mapping had to be completed by teams of people who met together for several days to figure it out on a whiteboard or spreadsheet. In other words, it was a complete slog.
But thankfully, we can leave all that painful people-driven process mapping in the past. Because today, process mining’s powerful algorithms and advanced data transformation make discovering and optimizing your processes fast, data-driven, and complete. And slog-free.
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As people and software robots work with corporate IT systems, their activities are captured by those systems.
Process mining transforms this data into an event log—and then creates visualizations of the end-to-end process, along with insightful analyses.
So you’ll have the facts you need to understand, improve, and monitor how things get done… anywhere they’re getting done.
Every enterprise system—like SAP, Salesforce or Oracle—captures event data related to your processes.
Process mining reads this data and transforms it into an event log.
This event log contains three key pieces of information vital for process mining: a time stamp, a case ID, and an activity.
Using the event log, process mining automatically creates a process graph that lets you understand every detail of your process—including the timing of each step and all the variations in process flows. That’s exactly the level and type of detail you need.
To give you an example, the process graph on the left, below, only captures the main steps in an “ideal” process (in process mining, this is called the ‘Happy Path’). The process graph on the right, created from event log data, reveals all the process deviations and exceptions— bottlenecks, workarounds, and workflow inefficiencies you need to address.
Now you have fact-based information you need to get started with optimization or automation efforts.
The visualization capabilities built into advanced process mining tools help you zero in on what should be optimized, how to do it, and what the return on your efforts will be. You can easily build and prioritize your automation pipeline or process optimization efforts.
You’ll be able to immediately understand the impacts of proposed process changes or automations—including costs saved and effort required.
Has what you’ve done made a difference? Are you getting the performance lift you expected? Advanced process mining solutions will continuously monitor and measure the results, so you’ll be the first to know if you’re on track or off base. Plus, you get a full audit trail for compliance purposes.
Source: Process Mining Sector Scan, January 2020, independent third-party study
Provides the full context and end-to-end perspective needed to improve processes and make sure automations will deliver results
Helps improve processes before automating them, to get the maximum benefit
Identifies the most valuable, impactful places to insert automation
Continuously monitors automation performance and ROI
Drives better business outcomes by linking business rules with automation assessment
Helps build an automation program on facts, data, and ongoing measurement