UiPath Customer Experience Summit

Wow your customers at every possible touchpoint, with AI-powered automation.

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Enhance the customer experience with AI-powered automation

At this virtual summit, you’ll discover how AI augments automation in critical new ways, creating whole new possibilities for both customers and your business. We’ll explore today’s current and emerging CX trends, uncover the use cases where AI and automation help most, and take you inside UiPath products and capabilities.

It’s time to make every customer experience a wow moment, with AI and automation on your side.

Register to watch all summit sessions on-demand.

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What you can expect

Keynote - 30 min.

Navigating the future: How AI and automation are redefining the customer experience

AI and automation are emerging as game-changing tools that are helping business leaders rapidly and efficiently redefine the customer experience. They are delivering unprecedented capabilities, streamlining operations, and offering personalized interactions like never before. In this keynote, we will dive deep into these progressive transformations and their impact for business and customers across the globe.

Donna Fluss

Donna Fluss

Brad Beumer

Brad Beumer

Stay tuned after the keynote for your choice of breakout sessions, like these listed below.

Industry Session - 30 min.

Contact center transformation with Finastra: deploying an AI-powered agent assistant

The customer experience has become the key point of competition between financial services companies. Join this in-depth session with Zainab Abbas, Operational Excellence Lead at Finastra, and UiPath industry expert William Hincher, to explore how Finastra is optimizing the call-handling experience through AI assistants and desktop simplification. Enabling agents to focus less on mundane, transactional tasks and more on making every call interaction exceptional.

Zainab Abbas

Zainab Abbas

bill hincher uipath

Bill Hincher


Give your customer experience a boost with conversational AI and automation

In the digitally-driven era, customer experience leaders are in continuous search of innovative methods to elevate their brand. This breakout will navigate through the transformative power of integrating conversational AI and automation into your customer interactions. We will dive deep into how the implementation of boost.ai conversational AI and UiPath can revolutionize customer service by enhancing efficiency, accuracy, and consistency. With AI and automation handling repetitive tasks, customer service professionals can devote more time to caring about what machines can'tunderstanding nuanced human emotions.

Henry Vaage Iversen

Henry Vaage Iversen

Brad Beumer

Brad Beumer

Full agenda

Hear firsthand from companies in your industry using AI-powered automation to enhance customer experience, and explore UiPath products and capabilities in our breakout sessions.

Watch the UiPath Customer Experience Summit on-demand

Register to access all sessions on-demand and watch them at your convenience.