Knowledge
Grounded answers to FAQs, order status, and policy questions via retrieval over your own content (RAG).
UiPath Resolve
An agentic contact center solution, which answers, acts and resolves customer contacts.
UiPath Resolve leverages UiPath's automation capabilities including Maestro, so adding CX becomes an augmentation to the platform you already trust.
It not only answers knowledge based questions, but acts, and resolves contacts within back-end systems.
Transactional
Real changes and repairs such as billing corrections, account changes, service moves, and returns, executed directly in your systems.
Long-running
Multi-day cases such as outage and field-service coordination, warranty, disputes, and regulated escalations, orchestrated and audited through UiPath Maestro Case.