Your automation program hit a ceiling.
Bots automated tasks; coordinating the work above them, across systems, people, and AI is still manual.
Orchestrate end-to-end business processes across every system
Coordinate AI agents, robots, and people across long-running processes, including the systems, tools, and agents your enterprise already runs.
Why orchestration
Orchestration can't be bolted on to a bot platform.
It must be the foundation, with end-to-end management at the center and bots, agents, and humans as participants.
You don't need another automation tool.
You need what governs the work above all of them. That's business orchestration. UiPath Maestro delivers it.
Designed to orchestrate work, not to own it.
Sits above what you already run
Maestro coordinates UiPath robots, third-party agents, enterprise systems, and humans inside one governed workflow. No rip-and-replace of the tools you already run. Orchestration is additive to your estate.
Self-healing and semantic automation
Semantic understanding replaces brittle UI selectors. Automations adapt to application changes instead of breaking. Manage long-running business processes (or cases) with built-in exception handling, audits, and compliance.
Hybrid AI orchestration
Coordinate Claude, OpenAI, Gemini, Microsoft Copilot, UiPath agents, and custom agents inside one governed workflow. UiPath isn't your AI provider; it's the layer that governs whichever AI providers you choose.
Governance, observability, and oversight
Policy, audit, and human-in-the-loop controls live at the orchestration layer, expressed once and applied across every agent, bot, and step. Agentic AI without governance is operational liability; this is the layer that addresses it.
BPMN
Turn your most complex processes into running, governed workflows
Model how the work should run on a visual BPMN canvas. Then execute it across every actor in your enterprise, with full observability, audit, and control.
- Model: Design with BPMN canvas or Autopilot
- Execute: Run with real-time analytics
- Assign: Route tasks to bots, agents, or people
- Optimize: Measure, iterate, improve
MAESTRO CASE
Close cases, don't just track them
Not every process follows a straight line. Claims, lending, investigations, and disputes move through defined stages, with SLAs, escalations, and coordinated action across teams and systems. Maestro Case drives each one to resolution.
- Intake: Case created, data captured
- Process: Bots, agents, and people collaborate
- Triage: AI agents classify and route
- Resolve: SLAs enforced, case closed
FLOW, BY UIPATH
Design, build, and ship structured processes at agent speed
Model BPMN workflows in a unified design canvas where coding agents, low-code, and pro-code work side by side. Prototypes become production-grade flows in hours, not sprints.
- Build at agent speed
- Reusable building blocks
- Visual + code in one canvas
- Production-ready by default: durable execution and governance
MULTI-AGENT MANAGEMENT
Govern every AI agent in one workflow, whoever built them
Orchestrate UiPath agents alongside Claude, OpenAI, Gemini, Microsoft Copilot, LangChain, CrewAI, and custom-coded agents in the same workflow. Identity, audit, and policy applied once, across every agent, no matter who built it.
- Any framework, one layer: orchestrate UiPath, Microsoft, Google, LangChain, CrewAI, and custom agents side by side
- Shared context across agents: pass state, memory, and decisions cleanly between steps
- Endpoint-agnostic: bring agents built outside UiPath under unified control without rebuilds
- Governed by default: identity, audit, and policy applied to every agent action
What you can orchestrate today
How agents, robots, and people split the work in the industries enterprises actually run.
EMPLOYEE ONBOARDING
Get new hires productive on day one, not week three
Orchestrate hire-to-productive across HR, IT, facilities, security, and payroll. AI agents pre-validate paperwork and flag missing approvals. Robots provision accounts, request badges, and trigger equipment shipping. Managers and the new hire complete their steps through guided tasks. The case carries context across systems and only closes when the hire is ready to work.
CONSUMER LOAN ORIGINATION
Close loans faster, without the handoffs between systems and teams
Orchestrate each application as a case, intake through funding. AI agents classify documents and run identity, income, and credit checks. Robots populate the LOS and core banking. Officers approve exceptions through Action Center, with SLAs tracked end to end.
FINANCE AND PROCUREMENT
Move procure-to-pay, AP, and KYC through to closeout
AI agents analyze invoices, detect compliance risks, and flag anomalies. Robots enter invoice data, reconcile accounts, and handle routine approvals. Finance managers and compliance teams provide strategic oversight, making final judgment calls on exceptions.
INSURANCE AND HEALTHCARE
Cut cycle times on claims, pre-auth, and multilingual claims validation
AI agents interpret claim data or medical records, recommend next steps, and highlight potential fraud. Robots route documents, populate claim forms, and trigger standard approvals. Adjusters and healthcare professionals review recommendations, ensuring ethical and policy-driven outcomes.
MANUFACTURING AND SUPPLY CHAIN
Optimize product life cycle, predictive maintenance, and production monitoring
AI agents forecast demand, spot machine performance issues, and suggest supply chain adjustments. Robots update orders, track shipments, and schedule production tasks. Supply chain managers evaluate the AI's insights and guide major operational decisions.
PUBLIC SECTOR AND COMPLIANCE
Accelerate document processing, audits, and integrated citizen services
AI agents interpret regulations, flag non-compliance, and classify documents. Robots handle form intake, perform ID checks, and route cases for review. Government officials validate complex policy decisions, ensuring fairness and transparency.
CASE STUDY
PromptCare automated revenue cycle tasks with UiPath bots and Agent Builder, cutting prior authorization work from 20-30 minutes to under three minutes.
70%+EOB postings processed with automation
50%+Reduction in manual labor
75%+Cut in turnaround time for new patient process issues
$200,000Savings across their first three agentic processes
FasterDecisions to boost revenue
1-2 monthReduction of administrative backlog
What customers and partners say about business orchestration
Enterprise teams and global advisory partners share how Maestro orchestrates agents, robots, and people inside their own operations.
"UiPath Maestro is the orchestration layer that connects everything - robots, AI agents, and systems inside and outside UiPath - ensuring seamless coordination across several complex automated processes. By extracting business rules from these automations and orchestrating them with AI agents and people, we can create simpler, more stable and effective automated processes."
Go deeper on business orchestration
WEBINAR SERIES
From application to approval: modernizing loan origination with agentic automation
Watch how banks are orchestrating AI agents, robots, and people across loan origination, from application intake through credit decisioning to approval.
NEWSROOM
UiPath expands alliance with Deloitte for agentic ERP
How UiPath and Deloitte are bringing agentic ERP transformation to enterprises through business orchestration.
ANALYST REPORT
Everest Group Full Suite Intelligent Process Automation Platform PEAK Matrix® Assessment 2025
UiPath Maestro turns automation pilots into enterprise-scale programs.
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Start hereBusiness orchestration FAQs
Common questions about business orchestration, UiPath Maestro, BPMN 2.0, and how the platform fits with the systems your enterprise already runs.
Business orchestration coordinates AI agents, robots, and people across long-running enterprise processes, the kind that span multiple systems and teams. It combines BPMN 2.0 process modeling with native AI agent participation, so rules-based automation and AI reasoning run together inside one governed workflow. UiPath Maestro is the product that delivers it.
Business orchestration is a different category of platform from the automation tools below it. Agent-platform orchestration coordinates agents inside one vendor's ecosystem. Legacy BPM coordinates workflow but treats AI agents as bolt-ons, not first-class participants. Business orchestration coordinates AI agents, robots, and people across every system (including the ones built by other vendors) with BPMN 2.0 rigor and native agentic intelligence in the same engine.
Yes. Maestro models processes in BPMN 2.0 and manages business rules with DMN, the standards enterprise architects and compliance teams already know. Maestro Autopilot uses AI to accelerate process model creation without leaving the standard.
Yes. Maestro is vendor-agnostic. It orchestrates UiPath agents alongside Claude, OpenAI, Gemini, Microsoft Copilot, and custom-coded agents, plus robots, APIs, and people, under one governance, audit, and observability layer. UiPath is not your AI provider; it’s the layer that governs whichever AI providers you choose.
People stay in control where judgment matters. Maestro routes exceptions to humans via Action Center, supports pause, resume, retry, rewind, and skip on live process instances, and captures every step in an audit trail. Agents escalate to people directly or as part of the BPMN model.
No. Maestro is designed to sit above the participant layer, coordinating work whether the execution comes from UiPath, another automation platform, an AI agent from any provider, or a human. Most enterprises already run multiple automation tools. Maestro orchestrates across them rather than replacing them.
Request a demo to see Maestro orchestrating agents, robots, and people across one of your own processes. Or start a free trial of the UiPath Platform to build and run an orchestrated process yourself.