of their RPA journey an internal, self-sustaining and scalable RPA expertise to run and maintain robots. A Center of Excellence (CoE) is essentially the way to embed RPA deeply and effectively into the organization, and to redistribute accumulated knowledge & resources across future deployments. And here’s how you do it:
1.Build the Skills and Capacity for RPA
1.1 Set up the Robotic Operating Team
At the core of your CoE lies the Robotic Operating Team. This team consists of a set of clearly defined roles and responsibilities and is charged with implementing and managing the automation
as quickly, as efficiently and as safely as possible throughout the enterprise. UiPath recommends these key robotic roles to be appointed from the business side as well as internally, within the actual CoE team:
RPA SponsorFirst you will need to identify an RPA Sponsor from the business side who will establish the technology as an enterprise-wide strategic priority and will underwrite corporate resources.
RPA ChampionNext you will want to name an RPA Champion. He will evangelize and drive RPA adoption across the organization. The Champion is the guardian of the RPA solution overall. He is responsible with ensuring a healthy automation pipeline and leads the operational management of the virtual workforce.
RPA Change ManagerAn RPA Change Manager is essential to ensuring an easy adoption of RPA within the company. He is the one who creates the Change and Communication plan aligned to the deliverables of the project. He is a catalyst in the transition process, making sure each stakeholder is well informed and comfortably tuned to the changes taking place.
RPA Business AnalystThe RPA Business Analysts will be the Process Subject Matter experts located in business operations. They will be in charge of creating the process definitions and process maps used for automation.
RPA Solution ArchitectThe RPA Solution Architect is the one who defines the architecture of the RPA solution and oversees it end-to-end, assisting both in the development and in the implementation phases. He selects the appropriate set of technological tools and features and ensures the alignment of the solution with enterprise guidelines.
RPA DeveloperThe RPA Developer is in charge of designing, developing, testing the automation workflows and supporting the implementation of the RPA solution. He works side by side with the Business Analyst for documenting process details and assists the engagement team in implementing & testing the solution as well as during maintenance.
RPA Infrastructure EngineerThe RPA Infrastructure Engineer. Part of both the deployment team and future operations team, he is mainly in charge of the infrastructure support for server installations and troubleshooting. He also contributes to the completion of the solution architecture for the RPA project. During the implementation phase, he is the one leading the infrastructure workshops.
RPA SupervisorAn RPA Supervisor will administer, orchestrate and control the virtual workforce as part of the operational environment. His focus is on continuously improving robotic operational performance and resource allocation by exploiting the advanced reporting and analytical tools within the RPA solution.
RPA Service SupportLast but definitely not least is the RPA Service Support role, acting as the first line of support for the RPA solution in deployment.
The UiPath Training Formula
Each of these roles committed to steer the automation needs special training. UiPath provides several customizable training options for the Center of Excellence team – all of which have the common traits of highly structured curriculum, accurate testing and reliable assurance of RPA capabilities – up to and including
certification. In order to meet specific project requirements, we devise a training methodology that integrates both role and skill level-based approaches. An extensive set of training libraries are also available with free access for effective and ongoing up-skilling of team members.
1.2 Create a Scalable Functional & Technical Environment
While establishing roles and responsibilities, functional resources & technical tools need to be clarified and configured in support of the implementation. They address fundamental areas in the development environment such as robotic configuration,
maintenance & support and performance & connectivity. For due diligence it is a good idea to involve IT and to do it early in the project, this way many issues can be prevented and a coherent governance process can be put in place.
2. Articulate An Effective Governance Model
This is highly important. Creating a good governance process will take you a long way. And the sooner in the automation journey you set it up, the better you are along the way.
Governance takes responsibility for assessing RPA opportunities and prioritising automation activities. It provides the guidelines and templates for assessment, design, development and deployment of robots, managing the demand pipeline. It involves assigning roles & accountability and ensures good collaboration and communication between units. Within the governance
process, change management issues & risks are laid out and frameworks & templates for change management are established. Performance and productivity metrics & measurement are also circulated via the governance process in order to carry out impact assessments and highlight areas for business improvement.
While RPA is usually business-driven, getting IT onboard is essential to integrating the technology into the project and managing dependencies. This is why governance actually sits somewhere between business and IT.
3. Enable Center Of Excellence & Prepare For Scale-Up
Now that everything has been set up and all functions are in place, you are ready to push the go button and launch the CoE into orbit. The team will now focus on making sure strategic expectations are met and a growth plan is elaborated
to sustain and develop your RPA expertise throughout the enterprise. Managing change is never easy and it takes time, but as you progress, you become more sustainable and the emphasis changes to creating higher business outcomes.
Performance Framework And Growth Plan
At this point it is important to have the Robotic Operating Team ready for action, with activities and accountability suitably assigned according to the certification program. You will determine, measure and monitor key performance indicators and hold regular operational governance review calls involving all
relevant stakeholders. Establish a performance framework and document your lessons learned. This way you will have full view over expectations, measures of outcome and benefits, which will enable you to further redistribute resources in a realistic manner and build an agile development plan for the entire enterprise.
4. Key Recommendations
Treat RPA as an Enterprise CapabilityTreat RPA as an enterprise capability and resist the temptation to make quick wins by implementing automation in siloes. It’s difficult to scale and brings only short-range benefits.
Focus on Developing SkillsFocus on developing the skills and competency of your core Robotic Operating Team, with clear roles & responsibilities and SLAs. This ensures avoiding a weak set-up of your RPA service delivery. Involve everyone, build a reliable relationship between business and IT units.
Establish a Mature Communication PlanEstablish a mature, dynamic and engaged change management and communication plan. Engage the Change and Communication team in charge of raising awareness in the business of the benefits of automation. Always keep the relevant stakeholders up to speed with the progress of the automation journey.
Choose the right RPA ToolChoose the right RPA tool! One that is enterprise ready, easy to scale, flexible enough for changing business needs, and responds to the future road map vision.
UiPath – RPA Designed for the Needs of Global Enterprises and BPOs
UiPath RPA is an enterprise computing platform dedicated to automating business processes. It provides process modelling, change management, deployment management,
access control, remote execution and scheduling, execution monitoring, auditing, and analytics in full compliance with the enterprise security and governance best practices.
UiPath Studio is the highly visual productivity environment where business users can model end-to-end business processes into a process diagram with simple drag-and-drop functionality.
Advanced error checking and history visibility ensure flawless execution and detailed project monitoring.
UiPath Orchestrator is a scalable RPA server, fully integrated and equipped with centralized instrumentality for enterprise class management, security, compliance, support, and auditability.
Our Orchestrator records everything the robots do through log files and transforms them into advanced analytics.
UiPath Front Office Robot is the agent-assisted robot that shares the same workstation with human employees and assists them to automatically execute business activities.
UiPath Back Office Robot is the autonomous software robot programmed to run unattended, independent from human interaction.