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Boost customer loyalty and revenue while reducing costs with automation

Make every customer interaction exceptional and efficient with customer experience automation powered by AI.

With the UiPath Platform™, you can make your customer experience automation a competitive differentiator—with AI-powered capabilities that drive down costs while boosting customer satisfaction.

Put AI and automation to work to streamline and simplify the processes that affect the customer experience, so you turn one-time buyers into lifelong brand advocates.

Case Study

Orange Spain’s Robot Factory

Orange Spain's Robot Factory, powered by UiPath, streamlined operations and saved millions. Over 400 robots now handle processes, cutting costs and boosting agent efficiency. CEO Laurent Paillasot's vision promoted agility and teamwork, allowing employees to focus on high-value tasks and innovation.

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Discover how call center automation makes you more customer centric

UiPath helps you deliver the smooth, consistent, and personalized customer experiences that help you stand out in a competitive market. 

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Enhance and streamline the customer experience

Automate manual quality assurance tasks to improve compliance

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Expand and scale up your self-service options

Provide customers the self serve tools to resolve issues without an agent

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Deliver better, more personalized experiences to customers

Build a single automation that can scale across channels for more consistent and faster service

Turn every interaction with a customer into a reason to do business with you. Automation and AI can help your entire enterprise become customer-centric.

Tsuyoshi SaitoJavier Castellanos

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We’re developing about 40 automations per quarter and operating more than 300 automations—reducing 40,000 hours of tasks per year.

Tsuyoshi Saito

General Manager of Smart Life Strategy Smart Life Company, NTT, Docomo

Analyst report

How AI-powered customer experiences can deliver value and business outcomes

Transform the customer experience with AI-based automation. Stand out with unique, personalized experiences that engage and support customers—elevating your business processes.

UiPath
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Transforming CX across industries

Deliver the experiences that help you lead your market

  • Banking and financial services
  • Insurance
  • Telecom
  • Healthcare
  • Utilities

Cash in on better CX

Today’s banking customers want on-demand answers and support, as well as seamless and personalized experiences across channels. And banks are using customer experience automation to make it happen.  Automation not only improves customer loyalty, but also helps draw in new customers and higher revenue.

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The best policy for satisfied customers

Today’s insurance customers have a lot of choices. And it’s easier than ever for them to switch providers. That’s why so many insurers are turning to customer experience automation. A standout CX helps bring in new customers (and revenue). It can reduce customer churn, improve call center agents’ job satisfaction, and transform back-office processes that are the foundation for great experiences—and sustainable growth.

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Static-free engagement

For telecoms, automation is the key to providing rich, personalized customer experiences at the needed scale across every channel of engagement. Automating CX allows telecom customers to help themselves. It empowers contact center agents and ensures operational efficiency that’s the foundation of great service. Automation and AI are helping innovative telecoms stand out with a CX that builds loyalty and drives revenue.

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The prescription for a healthier patient experience

More healthcare enterprises are finding that helping patients navigate processes like scheduling appointments, completing paperwork, submitting claims, and paying bills are important to the quality of care. CX automation is helping innovative healthcare providers make the customer experience smoother, more consistent, and…well, healthier. After all, shouldn’t patients be free to focus on getting better?

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Flipping the switch on a better customer experience?

Today’s utility customers want reliable service—but they also want things like multi-channel engagement, proactive communications, billing transparency, and environmental impact  accountability. AI and automation combine to transform self-service, empower contact center agents, and ensure the operational efficiency that’s the foundation of stellar customer service and greater revenue potential.

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There’s more to explore in customer experience. Don't miss these resources, events, and recaps.

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Webinar

Improve your customer experience with automation

Watch this webinar to learn how automation has helped other companies improve their customer experience and staff efficiency.

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Solution Toolkit

Introducing CX companion: revolutionize the agent experience

Unify diverse customer information, relevant automations, call notes, and AI interactions into a single, personalized, intuitive interface.

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Brochure

Infographic: Customer experience in insurance

Here are three ways insurers are keeping existing customers loyal and happy by reinventing customer experience with AI-powered automation.

Your customers deserve the best. We help you deliver it.