Tired of email backlogs? Let agentic automation do the heavy lifting.
Discover how agentic automation helps contact centers triage and resolve customer emails—faster replies, less strain on your team.
Automate routine inquiries, empower agents for complex tasks, and improve customer experiences
Use agentic automation to reduce costs, boost efficiency, and redirect resources by automating tier 1 inquiries while elevating agent productivity
75%
of customer interactions will be managed by AI and Automation by 2026
Gartner 2023
30%
cost reduction for customer service
McKinsey 2023
81%
of contact center executives are investing in AI and automation for agent-enabling technologies
Deloitte 2023
Empower customers with smarter, faster self-service with agentic automation
Deliver instant, 24/7 support while cutting costs and boosting satisfaction. Self-service has never been this seamless.
Fast, 24/7 support
Instant answers anytime with agentic automation self-service.
Reduced support costs
Lower contact center load at 1/20th the cost of live support.
Higher customer satisfaction
Boost NPS by 5 points and keep users loyal with agentic self-service.
See how the UiPath Platform™ helps you scale self-service, delight customers, and reduce costs.
Self-service automation that delivers real impact
- Utilities
- Telecommunications
- Insurance
- Healthcare
- Banking
Resolve customer billing and service emails faster
Reduce contact center workload and quickly address customer needs by automating email categorization. Rapidly sort billing inquiries, outage notifications, and service changes, ensuring swift, accurate resolutions. Boost customer satisfaction, lower operational costs, and enhance overall efficiency.
Use cases:
Billing-related email queries
Outage notifications and updates
Service move requests via email
Reduce call volume with faster email responses
Automatically categorize incoming telecom customer emails, swiftly addressing service disruptions, billing queries, and account management requests. Minimize manual intervention, accelerate response times, and significantly boost customer satisfaction through efficient email handling.
Use cases:
Service disruption emails
Billing inquiry emails
Account management requests via email
Simplify claims and policy management emails
Efficiently categorize and process insurance customer emails, enabling quick resolutions for claim status inquiries, policy renewals, and account updates. Lower contact center workload, elevate customer experiences, and increase retention by automating routine email tasks.
Use cases:
Claim status inquiry emails
Policy renewal requests
Account updates via email
Streamline patient communication via email
Quickly and accurately categorize patient emails, automating appointment scheduling, benefit eligibility verifications, and medical record requests. Reduce administrative workloads, deliver faster resolutions, and significantly enhance patient satisfaction and care quality.
Use cases:
Appointment requests via email
Benefit eligibility email queries
Medical records access requests
Accelerate email response for better customer service
Automate email categorization for banking customers, swiftly sorting balance inquiries, new account setup requests, and fraud notifications. Improve operational efficiency, reduce manual email management, and enhance customer satisfaction through prompt, accurate responses.
Use cases:
Balance inquiry emails
New account setup requests
Fraud alerts via email
Explore more ways to automate your contact center
On demand
Demystifying AI and agentic automation in BFS contact centers and CX teams
See how agentic automation is reshaping contact centers in BFS, streamlining operations, cutting costs, and transforming customer and employee experience.
