Boost customer satisfaction, loyalty, and efficiency across the end-to-end customer experience
Maximize ROI and automate some of the most wasteful, frustrating, and inefficient service processes with AI-powered automation.
FORWARD VI Customer experience summit
Customer experience (CX) leaders are caught between the competing priorities of improved service quality and cost reduction. All while facing unprecedented demand and growing operational complexity. Yet AI-powered automation is helping CX leaders enhance productivity, streamline core service processes, and improve customer and employee experiences. Hear the stories of our customers who have achieved cost transformation and cemented customer loyalty by extending and rapidly scaling automation across their organization.
Summit sessions
AI at work in eCommerce: bringing out the hunter in you
Learn how Bed Bath and Beyond / Overstock.com, navigated the acquisition of (and transition to) Bed Bath and Beyond, and how their AI hunter methodology enabled them to identify valuable automation opportunities.
Paul Kersey
Deliver superior customer experience and accelerate innovation with Amazon Web Services and UiPath
Amazon Web Services (AWS), explains how Amazon Connect and UiPath AI-powered automation combine to cut costs, enhance the customer experience, and transform the contact center from top to bottom.
Daya Thakur
AI and automation combine: customer experience transformation with NTT DOCOMO
NTT DOCOMO recounts their automation journey and explain how they combined automation and AI to drive a 60% reduction in customer churn.
Tsuyoshi Saito
Brad Beumer
Transforming contact center operations with RPA
Hear how Finastra accelerated beyond the digital adoption strategy by optimizing the call handling experience for both customers and agents.
Zainab Abbas
Unleashing the power of SKU and PO automation in retail
Foot Locker's Vivek Goel and Daniele Longo explain how they used AI-powered automation to streamline the tedious, time-consuming, and error-prone process of manual SKU and PO creation.
Vivek Goel
Daniele Longo
Boosting your quality of service with AI-powered communications mining
Understand, monitor, and analyze the quality of your customer experience at scale and in real time. qBotica takes a detailed look at UiPath Communications Mining and its quality of service monitoring capability.
Huw Williams
Brad Beumer
Fireside chat: driving customer experience transformation at Wells Fargo
Discover how Wells Fargo makes every client interaction exceptional using AI-powered automation in this in-depth relaxed discussion.
Rajagopal Malakapalli
Cam Lau