Client:Fiserv
Industry:Banking and Financial Services
Region:North America
Fiserv drives enterprise-wide agentic AI adoption
12,000
hours saved through MCC automation per year
98%
end-to-end process automation rate for new MCC use case
Client Overview
Fiserv is a leading global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
An automation early adopter, Fiserv has achieved major operational and financial benefits. Now, it’s looking to scale automation enterprise-wide with AI—to modernize operations, empower teams, and create a sharper competitive edge. First, it had to build trust and demonstrate true business value with flagship use cases. It began by streamlining its merchant category codes (MCC) validation process.
Transforming financial tech with AI and automation
UiPath Robots extract merchant details from the database, cross check them via a Bing API, and select the correct MCC codes using generative AI prompts from UiPath GenAI Activities. Validation rules handle 98% of cases, with outliers sent to UiPath Action Center for review. UiPath Autopilot™ troubleshoots MCC automation workflows by identifying errors and optimizing performance. Fiserv also is exploring Autopilot to streamline contract processes for its service level agreement team.
AI doesn't start with technology. It starts with people. Successful implementation requires collaboration across teams, transparency, and building trust at every step. By partnering with UiPath, we’ve been able to operationalize AI safely and effectively, while showcasing its enterprise-wide potential through key use cases.
Sharbs Shaaya Director – Enterprise AI-Powered Automation, Fiserv
Outcomes:
Enhanced accuracy of MCC workflows through targeted troubleshooting
Reduced failure rates by identifying and addressing root causes in automation
Improved overall efficiency of the MCC process, increasing reliability and performance
Additional resources
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Discover another Fiserv success story where they leverage automation to cut handling time in half and save annual work hours by the thousands. This is an amazing demonstration of how introducing technology boosts productivity and enhances customer service.
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