Reimagining public service: The Agentic Government opportunity

In recent weeks, I've had the privilege of engaging with government leaders at both the World Government Summit in Dubai and our UiPath on Tour, Public Sector event in Washington, D.C. (sessions now available to watch on demand).

These conversations have reinforced my belief in the concept of the "Agentic Government"—a fundamental reimagining of how governments serve citizens. While I used DOGE as an example in my UiPath on Tour keynote, I was building on the vision that many innovative leaders across American government agencies have been championing for years.

Hearing from these leaders across the full spectrum of government agencies about how they use our technology and what they envision they can solve with agentic automation is nothing short of amazing. The possibilities are transformative—from streamlining tax processing, to financial management teams clearing thousands of unmatched transactions, to agentic airmen, guardians, soldiers, sailors, and marines working alongside digital counterparts. At every level of government—federal, state, and local—we're seeing dedicated public servants embrace automation to fulfill their critical missions with unprecedented efficiency.

The Department of Government Efficiency represents an accelerated step in government transformation, aligning with what forward-thinking leaders across agencies have been working toward. For years, dedicated public servants have laid the groundwork for technological advancement, partnering with UiPath to implement automation that creates meaningful improvements. The Agentic Government concept builds on this foundation—creating a workforce where robots handle repetitive tasks, AI agents manage complex work, and people provide strategic direction. The math is simple: more digital workers = more time for human workers to focus on what matters.

The urgency of this transformation cannot be overstated. At our On Tour Public Sector event, we discussed a sobering reality: we need to replace 600 million labor hours in the next 6–12 months. This 45% labor gap cannot be addressed in the next 12–18 months by the people left in the public sector with the technology we have today. Consider that 35% of a government employee's time is spent on document-centric tasks. This is precisely where UiPath Autopilot™ for Everyone (now available with a 90-day trial) can make an immediate impact.

The DOGE Executive Order addresses key barriers through its emphasis on interoperability, data integrity, and system access. When combined with the groundwork already laid by government innovators, we can create a government where AI systems make informed decisions using data from across departments, government services anticipate citizen needs, and workflows maximize efficiency. Without agentic AI, the big shift to fanatical efficiency wouldn't be possible. We now have the technology to combine with the will to make change a reality.

We've always recognized that public sector organizations, led by committed government professionals, offer some of the most compelling use cases for automation. Government agencies tackle unique challenges—massive transaction volumes, regulatory complexity,  resource limitations, and rapidly growing citizen expectations. These conditions are precisely where our vision for the Agentic Government delivers its greatest impact.

As the "Switzerland of agents," UiPath provides the vendor-agnostic orchestration layer that can unify existing and future AI investments into a cohesive system—building on the technological foundation that government innovators have established.

The path forward isn't without challenges. Yet together with experienced government leaders, UiPath brings solutions through our shared experience building trust frameworks, security protocols, and change management approaches. We understand that human expertise and oversight remain essential.

American government has the opportunity to lead the world in this transformation. DOGE represents an important step in a journey that many in government have been advancing for years. By embracing the agentic vision and expanding on existing foundations, American government can create the global standard for public service in the 21st century.

UiPath is ready to continue to be a partner in this evolution. Together, we can build a government where bureaucracy decreases, citizen needs are anticipated, and public servants can focus on what truly matters—solving complex problems and serving human needs.

The future of government isn't merely digital—it's agentic. And that future builds on the innovation already happening throughout government.

Learn how agentic automation is reshaping how government operates.