The challenges facing healthcare providers and payers can vary from country to country. Governments and the private sector have wrestled and negotiated heavily, concluding with different results to create a system geared toward one massive goal: to extend high-quality, affordable healthcare to the broadest population possible.
While the systems vary, with each creating their own unique challenges, there are still some very similar challenges that both providers and payers face globally.
Providers face organizational challenges each day, dealing with patient information, data, paperwork, electronic health records, and more. This sort of information can be stored in siloed systems creating monotonous tasks that administrative staff, doctors, nurses, or other practitioners have to complete in order to provide a patient with needed care.
Payers, whether private or public, also perform numerous tasks that can slow down operations and drive up costs for their organization. Enrolling new members, payment processing, and provider credentialing are all tasks that involve a large amount of rules-based, routine tasks. While all of them are essential to facilitate payment for a member, not all of those need to be done by humans.
There are certain tasks that an organization wants performed by a human and that a human carries out best. When it comes to speed and accuracy in executing rules-based, repetitive tasks, software robots provide a better alternative.
We live in an era where machine learning, document understanding, and other artificial intelligence (AI) components are enhancing almost every aspect of our lives. Healthcare stakeholders are also examining which tasks can be done by humans, and how they can enhance those distinctly human functions through harnessing cutting-edge digital technologies.
Robotic process automation (RPA) is a technology that produces more time for professionals to perform the tasks they are uniquely qualified to do and innately better at, because it can carry out the important routine work that tend to be less fulfilling for human professionals.
The new UiPath white paper on RPA for the healthcare sector will help you learn more about how this technology will reinvigorate operations for healthcare providers and payers.