The global COVID-19 pandemic brought to light many issues, it also created a sense of urgency for both workers and businesses to accelerate their march towards the future of work. As organizations are expediting their digital transformation efforts, they are investing more in intelligent automation (IA) and robotic process automation (RPA).
This Forrester study provides insights on how automation has become an invaluable asset and a key innovative solution for organizations that are trying to develop new ways of working. It explores the impact the COVID-19 pandemic is having on the future of work, and how organizations are building resilience and agility with automation technologies.
“48% of respondents said their organizations are increasing their spend on RPA in the next year by 5% or more.” (Forrester Consulting, The Future of Work: A Pandemic Spotlight)
The study also offers recommendations for building effective automation strategy and initiatives under the influence of the pandemic. According to the study, “To successfully navigate this era of automation and robotics, organizations are required to develop a deeper understanding of how automation impacts employee experience (EX). Directly addressing EX is one of the most powerful ways a company can see continued and sustained growth.”
Download your copy of the study today to learn how the pandemic will impact the future of work and how you can futureproof your organization with automation technologies.
Read the full Forrester study: