Client:Johnson Controls
Region:Global
Johnson Controls is unlocking substantial savings with intelligent automation
$10 million
in enterprise-wide value from automation
$6 million
saved in accounts payable
Client Overview
Johnson Controls, a global leader in smart building solutions, has been enhancing safety, health, and sustainability for nearly 140 years. Now, the company is driving its next transformation with award-winning digital technologies and services. However, managing 200,000 manual transactions per month in accounts payable (AP) has created inefficiencies that threaten timely product delivery and enterprise-wide agility. Rapid business growth has further increased financial complexities, while reliance on a third-party vendor has added millions in costs. These challenges highlight the need for a more scalable and cost-effective solution to improve operational efficiency.
Scaling transaction processing with AI solutions
Automating AP is just the start—teams still need to manually process documents at certain points in the journey. Leveraging the advanced AI and machine learning capabilities of UiPath Document Understanding™, Johnson Controls achieved a true end-to-end process. The speed of transaction processing increased, and accuracy improved to 89%. By bringing AP functions back in-house, the company managed to reduce third-party costs by 75%, resulting in savings of $6 million. In just six months, 68 automations were deployed, delivering over $10 million in company-wide value.
Often, big companies spend too much time looking inward. AI-powered automation helps us spend less time looking inward and more where it’s going to matter.
Outcomes:
Enhanced scalability: Automation and AI implementation enabled Johnson Controls to manage increasing transaction volumes without overwhelming staff or introducing errors
Significant cost efficiency: The reduction of third-party vendor costs led to substantial savings for Johnson Controls
Intelligent integration: AI incorporation resulted in an advanced system that could automatically post transactions into relevant enterprise resource planning systems, accelerating their vendor payments
Additional resources
Hear from President and CIO, EK Krishnamurthy, as he shares insights on AI and automation solutions that are helping Johnson Controls minimize emissions, enhance operations, and edge closer to net-zero buildings.
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