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Deloitte - Automate This




Bogdan Florea April 18, 2016

Deloitte - Automate This

The whitepaper Automate This by Deloitte is the business leader’s guide to robotic and intelligent automation, covering the what and why of process automation, the basics of enterprise automation using robotic process automation (RPA), six myths of RPA and intelligent automation, a guideline to implementation, as well as the future of automation.

Deloitte suggests that “As the nature of work has changed, so too have the methods of automation. Robotic process and intelligent automation tools can help businesses improve the effectiveness of services faster and at a lower cost than current methods, but with important limitations.” 

Yet, there are benefits to RPA that go further than simply cost reduction. They include:

  • Decreased cycle times and improved throughput
  • Flexibility and scalability
  • Improved accuracy
  • Improved employee morale
  • Detailed data capture

This whitepaper also discusses the benefits of automation beyond RPA. Intelligent automation raises the bar. While RPA is involved the automation of simple, routine, and repetitive tasks, there is also the opportunity for automating more complex tasks that involve judgment and problem solving: “the decreasing costs of data storage and processing power are enabling rapid developments in the field of Artificial Intelligence, and creating a new breed of cognitive technologies with human-like capabilities, such as recognizing handwriting, identifying images, and natural language processing. When combined with robotic automation and powerful analytics, these cognitive technologies can form ‘IA’ solutions that can either directly assist people in the performance of nonroutine tasks or even automate those tasks entirely.”

In order to determine what’s true and what’s not within the automation space, this whitepaper also discusses some myths surrounding RPA and IA, namely:

  1. You need an army of robots to make RPA worthwhile.
  2. Robots will take our jobs.
  3. Robots can now think like humans.
  4. BPOs are doomed.
  5. Robots are infallible.
  6. RPA will significantly reduce the importance of your IT department.

Read the complete whitepaper to find out more about the future of RPA and the steps you can take during the process of launching an automation program, including typical sourcing options, RPA pricing models, questions your employees might ask during the process.



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