Industry:Banking and Financial Services


Region:North America

Capgemini’s Partnership with UiPath Enables Compelling Intelligent Automation Value Proposition for Clients

Capgemini customer story hero image

Capgemini partners with UiPath to help deliver business value that goes beyond automating repetitive tasks, focusing on maximizing business value.

Headquartered in France, Capgemini is a global leader in consulting, technology services and digital transformation. Through its 270,000 people-strong workforce across 40 countries, the company offers a comprehensive portfolio of services spanning analytics, Artificial Intelligence (AI), automation, digital assurance and testing, cloud, and cybersecurity. With Altran, the Group reported 2019 combined revenues of €17 billion.

Capgemini addresses the entire breadth of clients’ opportunities in the evolving world of Intelligent Automation, cloud, digital, and platforms. These solutions are tailored to the specific needs of its clients across industries, including finance, public sector, manufacturing, automotive, life sciences, telecom, media and entertainment, energy, and utilities.

Capgemini’s Intelligent Process Automation positions Robotic Process Automation (RPA) as part of a broader approach that includes AI and smart analytics to boost robotic processing performance and create augmented workforce solutions, so employees can focus on more productive and value-added tasks. When combined with the company’s deep understanding of processes, it helps organizations unlock the true power of digital to stay future-ready and competitive.

Capgemini works with UiPath to maximize the value of RPA and intelligent automation investments for the clients by delivering frictionless business processing that enhances productivity, customer experience and employee satisfaction.

Capgemini’s long-standing partnership with UiPath was based originally on their superiority across a range of selection criteria. Since then, we have built a strong, collaborative relationship that is the cornerstone of our successful client engagements. We have made a significant commitment to UiPath technology as part of our end-to-end automation platform and associated assets.

Ashish Patharkar • Head of Group Industrialization & Automation, Capgemini

Strategic alignment with UiPath to drive tangible business outcomes

The strength of the Capgemini and UiPath partnership is powerfully demonstrated through the former’s world-leading ‘Business Operations’ services portfolio. Together they help deliver business value that goes beyond automating repetitive tasks. Through standardizing and optimizing processes, their integrated RPA solutions help businesses boost productivity, customer experience and employee satisfaction while improving efficiencies and reducing operational costs.

The integrated solutions have helped deliver on these tangible business outcomes across multiple industries and services. This includes operations involving large transaction volumes with multiple data sources, without compromising the clients’ data or applications.

The result is a compelling value proposition. For operations and functions where there are tremendous opportunities to raise operating margins and improve customer service level agreements, this value is further maximized.

Capgemini leverages the UiPath Academy training program to bring best in class and up-to-date skills and expertise to its clients while also raising the industry benchmark for quality. 

Driving Intelligent Automation at scale

To leverage the full potential of intelligent automation, Capgemini’s approach encompasses an end-to-end perspective – from ideation to production – with the customer at the center. The company has been a pioneer in building Center of Excellence (CoE) that brings together best practices with an enterprise grade infrastructure. This helps support delivery of an end-to-end solution in an industrialized way.

To support the growth from limited deployments and proofs of concept to intelligent automation at scale, Capgemini leverages Capgemini Intelligent Automation Platform (CIAP). A purpose-built, plug and play platform, CIAP supports Capgemini’s holistic AI service portfolio, Perform AI and enables effective IT, applications services and business operations delivery.

Instead of looking at isolated automation deployments that deliver limited value, CIAP adopts an enterprise wide, automation-first approach, for integrated end-to-end service management. This helps accelerate the automation journey for the clients and leverage intelligent automation across the entire business operations at scale, in the process maximizing business value.

UiPath is a key component of our platform offering. It is a robust, flexible, and proven technology that strengthens our ability to deliver our services from a client or multi-tenant environment and even within a virtual network, meaning we can offer highly adaptable platform environments to our clients.

Upendra Sovani • Head of Delivery, Capgemini Intelligent Automation Platform

Future-Ready for a Digital-First World

As businesses worldwide shift gears to drive greater profitability and competitive edge in today’s highly volatile and customer centric market dynamics, digital-first will take center stage.  

Capgemini plans to further leverage its synergistic joint offerings with UiPath to help businesses effectively navigate the digital-first world.

Building on a robust foundation of technical collaboration that started in 2015, Capgemini and UiPath have worked hard to define and deliver an automation platform that meets the needs of today’s enterprises. However, there is much more for us to achieve together as we head into the cognitive era – an era that is not only redefining business, but what businesses need from a joint Capgemini and UiPath intelligent automation platform.

Lee Beardmore • Vice President and Chief Innovation Officer, Capgemini’s Business Services

Use Case

Streamlining operations with RPA for Black & Veatch


  • Exploring new ways to lower operational costs 

  • Knowledge workers focusing more on repetitive tasks rather than productive work 


  • The UiPath Platform along with Capgemini’s Digital Global Enterprise Model (D-GEM) transformation platform 


  • Streamline operations 

  • Clear a backlog of 20,000 transactions in a couple of months

  • To date, RPA return on investment ranges from $50,000 to $250,000 per project in annual savings

Related case studies

Contact Center

Case Study

“Agents love it” – the inside story of an automation-powered contact center
Read the case study
First Abu Dhabi Bank

Case Study

First Abu Dhabi Bank
Robots provide fantastic value for First Abu Dhabi Bank
Read the case study
Papaya Global

Case Study

Papaya Global
Papaya Global accelerates profitable growth with automation
Read the case study

Ready for your own case study?

Speak to our team of knowledgeable experts and learn how you can benefit from RPA.