Your goal now?
Providing a robot for every person—and helping every person get the most out of that robot. You’ll train people on the technology. You’ll encourage innovation and ideas for projects. You’ll even launch a citizen developer program that provides technology and training to everyday business users so they can reduce repetitive drudgery in their everyday tasks. And you’ll make sure you have the right technology and change management programs in place to make it happen. How will it feel to help people massively reinvent their daily work? Time to find out.
Until now, you’ve mainly focused on capturing big, top-down opportunities to use automation to transform cross-enterprise processes.
But you haven’t yet addressed the “long tail” of opportunities to use automation to improve thousands and thousands of day-to-day activities. Separately, these processes might not seem like much—but taken together, they really add up.
That’s why the most automation-forward companies give all their employees their own software robots. And why you should, too.
This is new technology for most people, so plan a campaign to introduce them to it and get them enthusiastic about using it. That includes sponsoring events, providing training, and giving them ongoing support, guidance, and reference resources.
And speaking of technology, you’ll want to make sure yours is friendly to non-technical business users. It should be as simple to launch a robot from a desktop as it is to open any other software application. (For an example of what we mean, check out UiPath Desktop Assistant).
To capture the long tail of automation opportunities, you need to increase your development capacity. That’s where citizen developers come in: non-technical people who are eager to learn how to automate and want to use their skills to automate everyday problems. (You won’t have trouble finding them, either: according to a recent UiPath survey, about one in five workers fits this profile).
Citizen developers will need training, encouragement, and mentorship. (Nice to know: they can receive free training through UiPath Academy). You’ll also want to make sure they have a simple, easy-to-use, no-code build platform, like UiPath StudioX.
Stage 3 places a whole raft of new requirements for your automation platform. Now, it’ll have to be able to manage all these individual robots and deal with a flood of new bottom-up activities. It should offer centralized testing and validation to maintain quality and compliance. And it needs to maintain a library of good new solutions and allow these solutions to be shared.
You’ll want to use the same technology platform to deliver both flexible digital assistants and end-to-end fully automated processes—one with robust tools (such as those in the UiPath Orchestrator) that help the CoE control, manage, test, and govern all automations.
“Orange is the only company in Spain to have launched a training program on robotics for all its employees.”
250 certified Citizen Developers
RPA ambassadors in every department
400+ robots launched (1/week)
€34 million saved in 2.5 years
When faced with the seemingly impossible task of extracting and migrating more than 2.8 million records in a matter of weeks, global digital marketing communications company Dentsu turned to Robotic Process Automation (RPA) to streamline and speed up these time-consuming processes.