Automation is driving innovation at telecom providers
Unlock the full potential for your business, employees, and customers
Build bandwidth for better service
60%
of telcos surveyed state automation as a critical driver for transformation over the next five years
40%
reduction in human-agent interaction time by 2027
87%
of tech and telecom leaders cite automation as a priority for their business
Case Study
RPA brings simplicity and quality to customers and employees at NOS
RPA: start with people before technology.
Case Study
The Orange Robot Factory leverages RPA to fulfill CEO’s vision for business transformation
Transform the way you do business and enroll staff in the automation initiative.
ON DEMAND
Webinar
How Elisa Corporation is unleashing the power of citizen developers
Discover why this Finnish telecoms market leader embarked on their citizen developer journey. Learn how to secure buy-in, implement governance, the skill set required, and benefits realized to date.
White paper
Destination: Telecom automation
The services that telecoms provide are integrated into the way we live and work. It’s hard to imagine life without the connectivity they make possible.
From customer experience to migration and testing, this e-book presents key areas that telecom leaders can automate to create innovative solutions to the biggest telecom challenges.
More uptime, stronger connections, smarter solutions
Be customer driven
Take a proactive approach to customer care and retain customers for the long term.
Make work a lot less work
Create an environment that provides more time for worthwhile work and attracts the industry’s best and brightest.
Get dialed in on innovation
Expand your service offerings and create a digital workforce that can help you deliver the latest and greatest solutions.
By working with digital assistants, agents get easier access to the resources they need to address issues—increasing agent capacity and reducing average handling times.
Robots can continuously monitor network traffic and performance for a more proactive and predictive approach to network maintenance.
Put automation to work to identify unhappy customers who are on the verge of switching providers and provide the hyper-care that drives loyalty and retention.
Triage, track, and resolve complaints faster. Software robots can monitor complaint status and identify emerging trends, freeing your team to tackle the issues that require their expertise and judgment.
Improve security through continuous monitoring of potential network threats, and use AI-powered robots to help sort through and manage a growing volume of alerts.
Launch new service offerings at a lower cost through a digital workforce that increases service capacity and frees your team to be more innovative and creative.
White paper
Revenue is calling at the telecommunications contact center
An EY and UiPath perspective on automation and the last mile of the telecommunications contact center transformation.
Self service
Help customers help themselves with chatbot-assisted inquiries on order status and solution inquiries
Automate answers to the most frequently requested support
Contact center
Provide agents a 360-degree view of the customer for a smoother service experience
Give agents more time to address complex issues by automating the resolution of routine requests
Field service
Optimize routing and scheduling to make the most of every hour in the field
Equip field agents with the tools to diagnose and resolve issues faster
Network and operations
Simplify maintenance through automated monitoring of network health and status
Optimize network traffic and improve accessibility and performance
Sales and marketing
Run custom-tailored promotions and campaigns with a higher chance of success
Deliver consistent offers and messaging, regardless of which channel customers prefer
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More to explore in Telecom
Don't miss these featured resources, events, and recaps.
White paper
e-book: Customer experience in telecom
Learn how customer experience and contact center leaders in telecoms are using Al-powered automation to build efficiency.
A more automated future is here
Automate almost anything
Software robots can take over routine and repetitive tasks for agents, the back office, and the field service team—helping drive down costs and creating better experiences for everyone.
AI everywhere
Artificial intelligence (AI) helps you identify trends in cybersecurity, network performance, and customer demands—so you can be more predictive and proactive in your approach.
Democratize innovation
With no- and low-code development, virtually everyone on your team can put their automation ideas into practice.