AI didn’t invent agentic automation—our customers did

Inside our recognition as one of TIME’s Best Inventions and the customers that shape real innovation

Innovation is often confused with invention. But the two aren’t the same. Invention creates something new. Innovation creates something valuable.

When TIME celebrates the Best Inventions of the Year, it honors breakthroughs that reshape how people live and work. Being named among the TIME Best Inventions of 2025—for the second time—for our agentic automation platform is a tremendous honor. And coming shortly after being recognized as a Leader in the first Gartner® Magic Quadrant™ for AI-Augmented Software Testing Tools, it reinforces something we’ve always believed: true innovation is measured by real-world impact.

From our earliest days, when we pioneered robotic process automation (RPA) alongside industry leaders in finance, healthcare, and government, we’ve been guided by a simple principle: great innovation starts with real problems. The moments that matter most have always happened side-by-side with the people using what we build.

That same spirit drives this new era of agentic automation. It’s not a lab experiment. It’s a generational shift shaped by the customers who challenge us every day.

(You can read more about how customers are already delivering ROI from agentic AI in Daniel Dines' blog post from FUSION 2025.)

Innovation that delivers

We’ve seen what happens when customers bring agentic automation to work—and it’s changing the game.

Fiserv, a global fintech leader, redefined restaurant onboarding, bringing more than 20,000 locations online under a tight deadline—avoiding $10 million in SLA penalties and proving that automation and orchestration together can turn operational bottlenecks into competitive advantage.

Suncoast Credit Union, Florida’s largest, is transforming fraud detection. Using agentic automation to review every single check, it expanded coverage from under 10% to 100%, cutting fraud-related losses by 75% and freeing investigators to focus on higher-value analysis.

Allegis Global Solutions, one of the world’s largest workforce solutions firms, is reinventing the invoicing process that powers more than 160 client programs worldwide. The result: 50% faster development, 30% higher accuracy, and 80% less maintenance—proof that building for scale delivers exponential returns.

SunExpress Airlines is pioneering agentic automation in aviation. By combining agents, robots, and people to handle crew hotel bookings and flight disruption management, they reduced administrative backlog by up to two months and saved $200,000 in the process.

Across industries, our customers are moving past pilots and into production. Agentic automation isn’t theory. It’s transformation.

Where innovation really starts

Every breakthrough we’ve made has started the same way: with a customer challenge we couldn’t ignore. The most meaningful innovations don’t happen in a lab; they happen when customers invite us to solve their hardest problems together.

Like a global travel company that needed to make sense of the chaos buried in unstructured emails and attachments. Together, we built agents and robots that could read and understand confirmations, rejections, even color-coded highlights. With UiPath Maestro™ orchestrating those agents and automations, hours of manual work were saved and the company was provided with instant insights.

Or a leading medical manufacturer and distributor that needed to validate millions of vendor records against the company master. We co-created an agentic solution that autonomously analyzes and matches those records, eliminating bottlenecks and improving accuracy and efficiency.

A major financial services company set out to transform how it processes millions of customer requests that take place across homegrown applications, CRM tools, and third-party portals. Maestro now orchestrates multiple specialized agents working collaboratively to interpret unstructured documents, verify identities, update systems of record, and ensure decision quality. The result of this end-to-end workflow is faster resolutions, fewer errors, and a completely new standard for how disputes and freeze requests are handled.

Those collaborations led to a bigger realization: innovation isn’t about automating single tasks—it’s about connecting everything. People, robots, and AI agents working together seamlessly across complex, regulated workflows.

That insight inspired UiPath Maestro™, the orchestration layer that makes agentic automation possible. Customers were asking for a way to manage not just robots, but also AI agents and human input with confidence and control. Maestro was born from that need, bringing visibility, governance, and assurance to automation at scale.

Building the future, together

Our customers face mission-critical challenges and it’s our privilege to be able to solve them together. Our Forward Deployed Engineers embed directly with customer teams to design, deploy, and scale complex automation programs. They bring UiPath expertise straight into our customers’ most critical missions, whether it’s orchestrating millions of transactions, connecting cross-system agents, or reimagining the operating models that power enterprise-scale change.

We believe in shared risk and shared reward. Because when customers are bold enough to tackle what’s never been done, we owe it to them to be all in.

That spirit of partnership is what makes TIME’s recognition so meaningful. It’s not just about technology—it’s about the courage of customers who take big swings, and the collaboration that makes every breakthrough real.

Looking ahead: the next era of possibility

TIME’s recognition isn’t just about what we’ve built. It’s about the people bold enough to try it, and the teams committed to making it real.

The future won’t be built by technology alone. It will be built by people and companies willing to lock arms and take on the hard problems that matter most.

That’s what we do at UiPath. And that’s what makes this recognition so meaningful.

The defining moment for agentic automation is here. And together, we’re not just imagining the future of work—we’re delivering it.